Assist the Team Leader in all aspects of staff management of all Patient Administrators and Assistant Patient Administrators, including assisting with prioritising of workload, day to day support, supervision, sickness, performance and appraisal and ensuring mandatory and statutory training targets are achieved. Support the Team Leader in maximising the best use of clinical and non-clinical resources Ensure that all enquiries are dealt with in a timely, polite, professional and confidential manner, taking action or escalating as appropriate, using initiative and prioritising skills Proactively manage patient pathways so that all patients receive a high standard of service delivery Use initiative when dealing with patients problems or when dealing with managers and consultants who may request patient information. Ensure all activity is cashed up in a timely manner using Trusts Cerner/appropriate IT system including DNAs and discharges. Participate in new staff induction, demonstrates duties to new starters and providing close supervision Develop of new members of the team through training and supervision Adhere to trust-wide standard operating procedures and policies developed for clinical administrative processes and participate in their development Suggest improvements to systems, with ways of measuring effectiveness of any changes made. Support the Team Leader in overseeing reception services ensuring adequate cover at all times and that patients receive an appropriate and welcoming service. Ensure patient demographic details are updated on the Cerner Collect and use data to measure performance of department against objectives. Assist all members of staff and patients with the uptake of new technologies, and where required become a user champion to embed learning Assist in sourcing specialist equipment as appropriate. Flag up and report overseas visitors for payment Retrieve and validate missing NHS numbers card and investigate errors Participate in regular team meetings and other relevant meetings e.g. Patient Access, DM01 Assist in the maintenance of stationery stock. Organise and prioritise workload with minimal supervision