* Customer Service Team Leader
* Manufacturing
About Our Client
Page Group are delighted to be partnering with a key client who work within the Global Manufacturing & Engineering. Due to growth within the business they are now looking to appoint a Customer Service Team Leader who will oversee all B2B customer service interactions, supporting both domestic and export markets
Job Description
* Lead and support a team of 6fte across Customer Service, ensuring regular training, development and 1-2-1's are provided
* Ensure the team perform against implemented SLA'S & KPI's in line with customer expectations
* Be the middle point between the sales team and external customers, providing regular and transparent communications at all times
* Act as the point of contact for any escalations, issues or troubleshooting needs
* Build and maintain strong working relationships with external customers
* Ensure the team are managing all aspects from order receipt / quotation, order entry and production
* Work closely with production planning to ensure orders are communicated in a timely manor, and customers are kept informed regards lead times and any potential changes
* Work with 3rd party hauliers, carriers / freight forwarders to ensure delivery slots are booked for customer orders
* Coordination and implementation of all UK & Export transportation, ensuring any export documentation is completed and submitted to relevant authorities
* Ensure the team are utilising the CRM system for customer data and order processing
* Build strong internal relationships with key stakeholders across production, sales and finance
* Identify areas for improvement across Customer Service and implement action plans to address any issues with service or quality
The Successful Applicant
* Experience leading & managing a customer service team
* Understanding and experience of export documentation (desirable)
* Excellent communication skills
* Ability to forge strong working relations
* Ability to drive improvement across a team
What's on Offer
The role of Customer Service Team Leader will join a global manufacturer based at their offices in Huddersfield
Working hours are Monday to Friday - 08-30 to 17-00
Salary of £35,000 - £42,000 depending on experience
Fantastic company benefits (to be disclosed following application)
Contact
Zach Johnson
Quote job ref
JN-112024-6587716
Phone number
+44 113 243 7708