Salary range - For this role the salary starts from £31,000 per annum, depending on skills and experience
Contract type - This is a Permanent role
Work Pattern - 38.75 hours per week
Monday to Friday: 08:00-16:30
About the role
Work closely with internal & external stakeholders to ensure the smooth onboarding of new customers.
Review & share performance data of our customer base, highlighting opportunities for growth to support the improvement of increased sales & margin performance.
Review & monitor adherence to internal measures, ensuring appropriate and timely communication with customers & relevant stakeholders.
Responsible for inclusively managing and developing a multi-skilled customer service team, to provide high quality and efficient service in line with adherence to agreed SLAs.
Support the delivery of training & upskilling of our JL stakeholders to increase volume & sales.
Identify and implement process improvements to deliver an exemplary customer experience.
Invest in yours and your Partners' personal and professional development.
Ensure realistic & achievable performance plans are in place, by doing more, doing better, or doing different.
Develop Partners and team performance through the active use of coaching and mentoring from yourself and other stakeholders, and the use of training and Partner Development materials.
Qualifications and Experience skills you’ll need
Relevant experience within a customer service environment.
Business-focused & results orientated.
Proficient communication skills with the ability to influence stakeholders.
Adept at navigating change, and able to work well during high-demand periods in a flexible manufacturing environment.
Knowledge of CRM systems.
Relevant experience in working in the soft furnishings industry.
Next Steps
The application form consists of a CV upload followed by application questions. Please ensure you refresh the page each time you complete a task to ensure you complete everything that you need to in time. We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early.
You'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.
Thanks for your patience in the meantime and for showing an interest in joining JLP.
About The Partnership
We’re the largest employee-owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world.
As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.
As Partners, we make all the difference. And, we all own it.
Important points to note:
It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process.
We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.
We want all of our Partners to have a good work-life balance and we support flexible working.
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