Job summary
The Head & Neck admin team is looking for an enthusiastic, proactive team worker to support the Speciality Coordinators.
This role requires excellent admin skills, good communication and customer care experience as well as the ability to prioritize and manage your own you are interested in working in a busy, supportive and friendly environment and have good Microsoft Office skills this could be the job for you.
Main duties of the job
To provide admin support to the Speciality Coordinators, other support staff and nursing staff. To maintain efficient delivery of the transcription service and all admin tasks within the team
To deputise for the Speciality Coordinator as and when required.
About us
Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.
Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.
We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer.
The trust employs more than 9,000 staff and has a turnover of over £500 million a year. As a Foundation Trust, we are directly accountable to our members through the governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.
Job description
Job responsibilities
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.
Person Specification
Training & Qualifications
Essential
1. Good standard of basic education with GCSE English language or comparable relevant work experience.
Desirable
2. ECDL, other information technology/word processing qualifications.
3. Customer service qualification
Experience & Knowledge
Essential
4. Experience of working in a busy customer focussed environment.
5. Experience of using Excel/databases and manipulation of data
Desirable
6. Experience of working within the medical, NHS or public sector
7. Knowledge of national waiting time targets and national NHS initiatives
8. Demonstrated ability of organisational skills
Skills & Ability
Essential
9. Effective verbal, written and inter-personal communication skills, with the ability to establish effective working relationship with internal and external customers
10. Demonstrated evidence of being self-motivated and able to work autonomously
Desirable
11. Experience of using NHS IT systems
12. Knowledge of NHS Trust structures and culture