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End User Support Specialist - Maidstone, UK - Onsite - Contract
One of our international clients is looking for an End User Support Specialist in Maidstone, UK.
Role: End User Support Specialist
Location: Onsite
Start: ASAP
End: 6 months contract (Extendable)
Capacity: 5 days/week
Responsibilities:
* Experience working in a Microsoft Windows environment, Configuration Manager, Intune, Azure AD, M365, Autopilot, and Desktop Analytics.
* Expertise with Incident Management, Request Fulfilment, Knowledge Management, or Service Level Management.
* Manage Helpdesk support requests through the ticketing system (ServiceNow).
* Provide technical troubleshooting expertise to resolve various hardware and software upgrades, repairs, and support.
* Assist in the New Hire Onboarding Process: Equipment Deploys, Account Creation, Imaging, Setup, and Training.
* Assist in creating and maintaining documentation on Helpdesk policies and user support.
* Bachelor's degree in computer science or related field of study; Experience may substitute for the Degree.
* Certifications: CompTIA A+, Microsoft Certified Professional (MCP), ServiceNow Foundational (ITSM), Microsoft AZ-900, and ITIL Foundations are also an asset.
For further details, please apply on the job post with your most updated CV or email me at mvora@redglobal.com.
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