Job Description:
Process Improvement Specialist
High Street Kensington Office, W8 5ED (there will be required to attend Cromwell Hospital from time to time)
Permanent
Up to £35,000 depending on experience + Fantastic benefits
Full time – 37.5hrs (Shifts are Monday to Friday 9 am to 5 pm)
We make health happen.
Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each day.
As a Process Improvement Specialist, you will be responsible for resolving invoice match exceptions, which occur when discrepancies arise between purchase orders (PO), goods receipts, and vendor invoices. This role focuses on identifying the root causes of exceptions and inconsistent purchasing practices, streamlining resolution processes, and implementing improvements to minimise future exceptions. The ideal candidate is detail-oriented with a strong understanding of P2P processes, procurement operations and has experience with invoice matching systems.
You’ll help us make health happen by:
* Reviewing and identifying the root causes of discrepancies between purchase orders, goods receipts, and vendor invoices.
* Challenging and identifying issues in existing procedures and implementing changes where appropriate to support performance and compliance.
* Working closely with procurement, all local departments, and vendors to resolve issues such as pricing discrepancies, quantity variances, and incorrect purchase orders.
* Investigating and proposing opportunities for process improvements/enhancements to realise cost/time efficiencies or to avoid cost leakage because of invoice match exceptions.
* Collaborating with cross-functional teams to eliminate recurring issues leading to invoice match exceptions, including inconsistent purchasing practices and incomplete or incorrect documentation.
* Collaborating with vendors to resolve recurring issues related to pricing, delivery, and invoicing errors, and developing guidelines for vendors to reduce discrepancies.
* Providing or coordinating training to hospital users, for both requisitioners and approvers.
* Proactively building and maintaining strong working and supporting relationships with e-Purchasing users across the business and the Accounts Payable team.
Key Skills / Qualifications needed for this role:
* Degree in Finance, Accounting, Business Administration, or a related field.
* 3+ years experience in Procure-to-pay.
* Experience with ERP systems.
* Excellent communication and interpersonal skills.
* Excellent time management and multi-tasking skills.
* Excellent attention to detail.
* IT literate – Microsoft Office proficient.
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social, and environmental well-being. We support flexible working and have a range of family-friendly benefits.
Joining Bupa in this role you will receive the following benefits and more:
* Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell.
* Bupa health insurance as a benefit in kind.
* An enhanced pension plan and life insurance.
* Annual Health Services Bonus Scheme.
* Support with travel costs via a season ticket loan or cycle2work.
* Various other benefits and online discounts.
Why Bupa?
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
At Bupa we strive to ensure all our customers, patients, and staff are safe. All employees have a duty to ensure that safeguarding children, young people, and adults at risk is prioritised and acted on appropriately.
For further information, and to apply, please visit our website via the “Apply” button below.
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