Property Assistant - Ground Rent
Our client manages the ground rent portfolio division on behalf of other freehold-owning entities. As a business they own and manage more than 100,000 residential leasehold titles across the UK. They act as long-term stewards to these properties, providing vital professional management for leaseholders in exchange for annual ground rent.
Our Client Services Team provides a knowledgeable, helpful, friendly customer services experience to our clients. The successful individual will be responsible for engaging with leaseholders, solicitors and mortgage companies by telephone and email. This role requires a can-do attitude and a desire to make a difference as well as a need for to develop technical knowledge of the sector and relevant legislation.
About the role of Property Assistant (Ground Rent)
* Banking cheques/verifying batches BACS payments
* Dealing with all genres of calls in regards the ground rent
* Dealing with ground rent complaints via letter/emails
* Direct debit process – set up/cancellations/queries/collection
* Liaising with solicitors dealing with a sale of a property
* Liaising with solicitors with leaseholder disputes
* Taking payments over the phone and via the HSBC Global Iris system
* Liaising with mortgage companies re breaches of leases
* Arranging payment plans with leaseholders.
* Referral files to solicitors for further arrears recovery.
* Preparing g...