Service Delivery Assistant - Fulll Time office based role - Edmonton N18 - Monday to Friday 7.30am to 5pm plus Saturdays on rotation
Job Description:
The role involves supporting the smooth running of Skip Desk operations and delivering excellent customer service in a fast-paced skip-hire business. It involves assisting with traffic management, coordinating collections and deliveries, and handling customer inquiries to ensure a seamless experience for both customers and drivers.
Key Responsibilities
Customer Service
* Act as the first point of contact for customers, handling inquiries via phone, email, and WhatsApp. Maintain a high standard of professionalism and courtesy in all interactions.
* Process bookings, amendments, and cancellations efficiently in the system with correct payment processing if applicable.
* Provide customers with accurate information regarding skip sizes, pricing, availability and road permit processing and conditions.
* Record and report all customer concerns or complaints promptly to Operations management Operational Support.
* Assist the Skip Service Controller in scheduling and coordinating lorry routes for collections, deliveries, and exchanges of skips
* Monitor driver progress and update schedules in real-time to ensure timely service.
* Permit management includes processing and billing new applications and arranging collection or renewal for containers on public highways.
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