Restaurant and Bar To ensure all restaurant and bar areas are clean and tables are set in the approved way. To have an understanding of the restaurant till and Liveres booking systems. To make sure all fridges and shelves are fully stocked throughout service. To ensure all cutlery and glassware are cleaned to a high standard. To apply an understanding of the restaurant and bar layout to allow for decisions on where best to seat customers. To follow opening and closedown instructions so that the bar and restaurant are clean and prepared for the next service. Have a strong knowledge of the food and beverage menu, asking questions when unsure on specific areas and using this knowledge to up sell effectively, encouraging maximum spend from customers. Take accurate customer orders to ensure customer satisfaction is met. If over 18, ensure all drinks are made and delivered quickly and all areas behind the bar are clean and clear. Customer Service To take bookings for the restaurant, obtaining all information that is required to create a full and accurate reservation. To acknowledge all guests and welcome them in a friendly and helpful manner. To provide efficient telephone support, answering the telephone politely using the approved greeting and passing on relevant information to specific departments. To assist all visitors and clients by passing on messages correctly and in good time, providing assistance wherever possible and immediately seeking assistance when necessary. To make recommendations where appropriate in the provision of improved customer service. To have a knowledge of all promotions happening within the resort. To accurately deliver the bill to customers, promptly deal with queries and process through till. Managing Relationships To have an understanding of the kitchens abilities to deliver within set timeframes. Develop and maintain relationships with all departments within the company to ensure there is a good flow of communication and understanding of customer expectations to ensure that service meets expectations. Establish and maintain good customer relationships at all levels. Act as an ambassador for the company at all times. Fully understand the many facets of the business and structure in order to value different requirements and act with diplomacy to achieve the best possible outcome. To be flexible in your approach so that you can help out with other departments when help is needed. Encourage customers to provide a review on TripAdvisor.