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Insurance Advisor / Customer Service, Stevenage
Client:
Ardonagh Advisory
Location:
Stevenage
Job Category:
Customer Service
EU work permit required:
Yes
Job Reference:
599748c70b43
Job Views:
4
Posted:
13.02.2025
Expiry Date:
30.03.2025
Job Description:
Insurance Advisor / Customer Service - Stevenage - ARD1079710
Our Insurance Advisors are a key part of our business, speaking to our customers and providing advice on new products, renewals, and ensuring we understand their needs, and provide products and services that exceed their expectations and retain their loyalty. We strive to provide a market leading customer experience, and that’s driven by you.
Our people share a common mindset that sets us apart. Our Insurance Advisors are engaging, positive, they listen, they are receptive to what our customers want, they are adaptive, hardworking team-players, and they build trusted relationships with colleagues, customers, and partners.
We recruit people who share those values.
When you join us you will play your part, ensuring we meet our commercial targets by maximizing business and service opportunities from all contacts in a consistent, fair, and compliant manner. You will become part of an established, friendly, and experienced team who will provide all the support you need to succeed.
Responsibilities:
1. Dealing with either inbound or outbound customer calls, understanding the customer’s needs, and providing insurance solutions that are best suited to their requirements.
2. Ensuring calls are answered in a timely, professional manner, and that exceptional customer experience is always delivered, and that business standards are adhered to at all times.
3. Ensuring that all workflow activity is completed in accordance with approved business processes.
4. Complying with all approved procedures, customer service standards, and external regulatory bodies.
5. Achieving and maintaining the required competencies for the role.
6. Ensuring that any customer complaints are identified and handled strictly within the company's complaints procedure.
7. Engaging personal communication style.
8. Positive attitude, resilient, adaptive, receptive, and articulate.
9. Previous experience in sales or service. We are keen to hear from individuals with a background in public-facing industries such as insurance, retail, and hospitality.
We offer a competitive salary, on target bonus scheme, knowledge development, and a structured training plan to develop your corporate career, with further career opportunities throughout our business.
At the heart of all our work is knowing our stuff, being an open book, creating great partnerships, and sharing the passions of our customers. If you are an enthusiastic, results-driven, motivated individual striving for a career, not just a job, then come and be part of our story.
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