We are currently recruiting for a Live-In Head Porter / Building Manager to oversee the daily operations based on a residential block in Central London. The role will involve supervising a team, including managing rotas/ shift cover, delivering a high standard of customer service to residents as well as ensuring the health and safety/ compliance is up to date.
Accommodation offered: Central London apartment
Working Hours: Monday to Friday 08:00 to 17:00
Salary: Up to £30,000 per annum
Duties:
* Facilitating the smooth operation of both the day-to-day running of the building and ad hoc maintenance and issue resolution - including liaising with the managing agent, board, residents and external contractors as required
* Ensuring the safety and security of the building, residents and visitors - including manning reception, controlling access and maintaining compliance with all relevant regulations
* Providing excellent customer service to residents and visitors including handling daily tasks (post/deliveries, handling queries/redirecting as required, routine building checks etc)
* Manning reception and acting as primary point of contact for all matters, assisting Residents/Leaseholders and correctly directing enquiries where appropriate (eg to Managing Agent)
* Communicating directly with Residents / Leaseholders including distributing information from Managing Agent - by flyer, phone, email and in person
* Accepting deliveries on behalf of residents, ensuring parcels are received and stored securely, residents are notified and any misdirected mail is corrected
* Line-management of other site-based staff (housekeeper / cleaner) and providing assistance/cover as necessary
* Residential building and facilities management, day-to-day operations and problem/issue resolution (including liaising with residents, agents, external contractors and authorities)
* Ensuring compliance with Health and Safety, GDPR and other regulations including managing books and record-keeping
* Delivering a consistently high standard of customer service
* Leading/supervising a team including arranging rotas/shift cover
Skills Required:
* Strong communication skills (written and verbal)
* Basic computer literacy, including use of MS Word, Excel and Outlook
* Good cleaning and basic general maintenance ('handyperson') skills
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