Venesky-Brown’s client, a public sector organisation in Edinburgh, is currently looking to recruit an IT Helpdesk & 2nd Line Support for an initial 6 month contract with potential to extend on a rate of £191/day (Outside IR35). This role offers hybrid working.
Maintaining a list of calls assigned to you to produce a high level of service 2nd line incident resolution when tasked, including deploying devices and asset management.
Technical knowledge of Microsoft Windows 10 and how to build machines in SCCM. Also proficient in using Microsoft Office applications, particularly Outlook, in Office 2016 and Office 365.
- Recent experience of providing first and second line support in a large, networked environment.
- Experience of supporting smartphones/tablets, laptops and remote users.
- Experience of using an incident management software package, preferably Assyst, to record incidents and update configuration items.