Location : Rickmansworth Salary : £30,000 to £35,000 (depending on experience) Working Hours : Monday to Friday, 8 AM to 4 PM Start Date : Immediate We are seeking an experienced Credit Controller to join our team in Rickmansworth. The ideal candidate will have a minimum of 5 years’ experience in credit control and will play a key role in ensuring timely payment of goods and services provided to customers Key Responsibilities: Credit Assessment : Evaluate the creditworthiness of new and existing customers by analyzing their financial statements, credit reports, and payment histories to mitigate risk Credit Policy Development : Develop and implement effective credit policies and procedures to minimize risk while maintaining healthy sales and cash flow Invoicing : Ensure accurate and timely issuance of invoices to customers, including all necessary details and adherence to company processes Payment Monitoring : Track customer accounts for overdue payments and follow up via phone, email, or letters to secure payments within the agreed terms Dispute Resolution : Collaborate with sales and customer service teams to resolve disputes or discrepancies regarding invoices or payments Cash Flow Management : Manage the company’s cash flow by ensuring the timely collection of outstanding debts and minimizing bad debt losses Reporting : Provide management with regular reports on the status of outstanding debts, collection efforts, and any significant credit-related issues Customer Relationship Management : Maintain strong relationships with customers while enforcing credit policies in a diplomatic but firm manner Legal Action : Take legal measures or engage with debt collection agencies when necessary to recover outstanding debts Process Improvement : Continuously seek ways to improve credit management processes, enhancing the overall efficiency and effectiveness of the department Key Skills and Attributes: Effective Communication : Must have strong communication skills, with the ability to handle difficult conversations in a professional manner Attention to Detail : Accuracy is crucial when managing invoices, payments, and financial records Financial Acumen : Strong understanding of credit management, financial analysis, and risk assessment Diplomatic Approach : Ability to balance enforcing payment terms with maintaining positive client relationships Proficiency in Accounting Software : Familiarity with financial software, as well as relevant regulations and compliance standards