Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.
The Position
Shape the Future of People Support Solutions at Roche
Roche is seeking a passionate and detail-oriented Benefits Senior Specialist to join our People Support Solutions team. In this role, you will focus on managing and enhancing our local benefits programme, including support for payroll, absence management, and advisory support for employees, managers, and business partners. If you're looking to make a significant impact in a global organization and thrive in a customer-focused, fast-paced environment, this is the opportunity for you.
Your Role:
As a Benefits Senior Specialist, you will play a key role in ensuring the successful delivery of global and local benefits programmes. You will work closely with People & Culture (P&C) business partners and vendor management teams to ensure processes are efficient, compliant, and aligned with Roche’s commitment to excellence in people practices.
Key Responsibilities:
* Manage benefits programs, including insurances, flexible benefits, and long service awards, ensuring timely and accurate administration.
* Implement local benefits policies and support the global benefits program, including system setup, employee communications, and documentation updates.
* Support management of benefits vendors and monitor key Service Level Agreements (SLAs).
* Provide customer service on benefits-related activities, inquiry resolution, and troubleshooting.
* Monitor data flows across systems and ensure timely and accurate processing.
* Ensure regulatory compliance and align with country-specific requirements.
* Collaborate with P&C chapters to support system maintenance activities and drive continuous improvement initiatives.
* Provide advisory support to first-level support teams and serve as the expert for more complex inquiries.
* Actively contribute to process improvements and knowledge development within the team.
Who You Are:
* Education: A degree in a relevant field is preferred, or equivalent qualifications are acceptable.
* Experience: You bring significant experience in benefits administration within a shared service center environment, with knowledge of benefits operations and vendor management preferred.
* Skills: Advanced Excel and/or Google Sheets skills, excellent attention to detail, and strong analytical abilities are essential. You thrive in a matrix organization and can work independently in a fast-paced, changing environment.
* Communication: Strong English communication skills (written and spoken) are required. Proficiency in additional languages (German, French, Italian, Spanish, Portuguese, Hungarian, Chinese) is an advantage based on the region.
* Core Capabilities: You demonstrate customer centricity, end-to-end accountability, problem-solving, and a growth mindset in your day-to-day interactions.
Why Join Roche?
At Roche, we believe in fostering a collaborative, inclusive, and innovative work environment. As a Benefits Senior Specialist, you will have the opportunity to shape processes and contribute to meaningful outcomes that improve the employee experience across the organization. Join us in driving excellence in people support solutions and making a positive impact on our employees' lives.
Apply Now:
If you are ready to bring your expertise in benefits administration to a global leader in healthcare, we encourage you to apply.
Be part of a team that drives innovation and excellence in People Support Solutions at Roche.
#J-18808-Ljbffr