We’re looking for a Senior Account Manager - iwocaPay
iwocaPay works with merchants to offer innovative Trade Credit and BNPL solutions for business customers. Those merchants are essential to our success as we need them to offer iwocaPay to their customers who in turn use us to spread the cost of their purchase.
Our Account Managers are trusted advisors with the consultative sales skills to be able to explain complex products, convert opportunities and nurture a portfolio of businesses to drive growth. iwocaPay merchants receive a dedicated Account Manager from the point of application, so you’ll have control of the end-to-end customer journey from on-boarding to retention.
About us
Fast, flexible finance empowers small businesses to manage their cash flow better and seize opportunities - making their business and the economy stronger as a whole. At iwoca, we do just that. We help businesses get the funds they need, when they need it, often within minutes.
We’ve already made several billion in funding available to over 100,000 businesses since we launched in 2012, and positioned ourselves as a leading Fintech in Europe. Our mission is to finance one million businesses. We’ll get there by continuing to make our finance ever more relevant and accessible to more businesses by combining cutting-edge technology, data science and a 5-star customer service.
Our culture
We’re expanding fast across our offices in London, Leeds and Frankfurt. With all this growth, we’re looking for people who want to learn on the job and manage projects, knowing that your ideas will impact thousands of small businesses.
Your mission
As an Account Manager, your focus will be on making sure we maximise sales opportunities, as well as looking for new and better ways to deliver ‘best-in-class’ customer experience. You’ll work closely with the Key Account Team Lead and other stakeholders to ensure our customers’ needs are met as smoothly and efficiently as possible.
Key responsibilities include:
* Manage and retain a portfolio of merchants with the objective to grow their iwocaPay transaction volumes through deeper integrations, up-selling and cross-selling.
* Negotiate, onboard and manage the go-live of new merchants added to your portfolio.
* Understand how a merchants business works and how iwocaPay can benefit its customers in order to make iwocaPay a long term strategic partner.
* Be the point of contact for that merchant with iwocaPay and build strong business relationships with key stakeholders.
* Deliver insights to merchants through regular, structured communication and business reviews.
* Work with the iwocaPay Product and Tech teams to share insights and feedback in order to assist improving our product offering and the experience of your merchants.
* Assist our Sales Team by leading product pitches and demos to prospective merchants.
* Be the voice of our merchants and pioneer new features through a process of test-and-learn.
Requirements
We look for people who are smart, humble, motivated and who are always looking to improve.
Ideally you'll:
* Experience in consumer or B2B BNPL commercial role is a big advantage.
* Proven customer relationship management experience.
* Consultative sales skills that enable you to understand customer needs and match the right product or service to them.
* Experience explaining complex products and services to customers.
* A strong track record of not only meeting, but exceeding KPIs to drive both your and the team’s performance.
* Brilliant communication skills with an excellent telephone manner and a passion for delighting customers.
* A growth mindset that is engaged in our mission, helping us to improve how we convert and serve our customers and motivated to collaborate with team mates.
Don’t take this list as prescriptive: it’s just to give you a sense of who might do well at the job. We’d still love to hear from you if you don’t hit every point on the list, or if you have other experience.
Work-life balance is incredibly important at iwoca and we offer flexible working so you can make better use of your free time. This is a role in which you can spend part of your time working from home.
Our benefits
We put a lot of effort into making iwoca a brilliant place to work:
* Offices in London, Leeds and Frankfurt.
* Events and clubs, like bingo, comedy nights, yoga classes, football.
* Two company retreats a year, we’ve been to France, Italy, Spain and further afield.
* Plenty of drinks and snacks in our offices.
We offer a wide range of benefits:
* Medical insurance from Vitality, including discounted gym membership.
* 25 days’ holiday, an extra day off for your birthday and the option to buy or sell an additional 5 days of annual leave.
* Instant access to emotional and mental health support with our partner, Spill.
* Share options.
* Generous maternity and paternity leave.
* A nursery tax benefit scheme to help you save money.
* Paid volunteering day to support your chosen charity.
* Extra leave if you want to travel or study.
* One-month fully paid sabbatical after 4 years.
* Cycle-to-work scheme.
* Electric car scheme.
And to make sure we all keep learning, we offer:
* An L&D budget for everyone, including a book budget.
* Company-wide talks with internal and external speakers.
* Access to learning platforms like Treehouse if you want to learn to code.
#J-18808-Ljbffr