About Us: We are a well-established and forward-thinking accountancy practice providing a full range of services to individuals, sole traders, partnerships, and limited companies. Our team prides itself on delivering excellent client service and building long-term relationships. As our practice continues to grow, we are looking for a proactive and organised Administrator to support the day-to-day operations of the office and ensure smooth internal processes. Key Responsibilities: Provide administrative support to the partners, accountants, and wider team Manage incoming calls, emails, and correspondence professionally and efficiently Maintain and update client records, ensuring accuracy and confidentiality Handle document preparation, scanning, filing, and archiving (digital and physical) Support with onboarding of new clients including anti-money laundering (AML) checks and gathering KYC documentation Assist with diary management, meeting scheduling, and appointment reminders Liaise with clients regarding document submissions and deadlines Monitor deadlines for tax returns, Companies House filings, and client submissions Prepare letters, invoices, and engagement letters using practice templates Order office supplies and manage relationships with service providers General office duties to support a smooth-running and compliant practice Requirements: Essential: Previous experience in an administrative role, ideally in a professional services or accountancy environment Strong organisational skills and attention to detail Excellent communication skills, both written and verbal Competency with Microsoft Office Suite (Word, Excel, Outlook) Ability to prioritise workload and meet deadlines Discreet and professional with confidential information Desirable: Experience using accountancy or CRM software (e.g. Xero, Iris, CCH, or similar) Familiarity with client onboarding processes and AML compliance Experience in a client-facing environment