About us
Part of London + Regional Hotels, The Lensbury Resort is located on the Banks of the River Thames at Teddington and is home to an exclusive leisure club, a 155 bedroom hotel, meeting and events space, restaurant and bar, Spa and 25 acres of gardens and grounds
The Role
As an integral part of the M&E Sales team, the Social & Events Coordinator will be a key point of contact for all of our wedding couples and special event clients. Helping to organise first-class events, helping to maintain and improve The Lensbury’s reputation as a leading venue for events.
Key Responsibilities:
* Coordinating events such as Weddings, and other corporate events.
* Managing event reservations, and liaising with organisers to ensure full information is available.
* Promote and maximise the use of the Conference and Function Rooms.
* Ensure a good knowledge of both Hospitality and Events special events and sales initiatives to apply agreed criteria to booking requests ensuring optimum revenue and service standards are maintained.
* Provide all visitors to Lensbury with a warm and efficient welcome and support before and during events, developing good working relationships with customers.
* Work closely with all other departments within Lensbury and ensure they have all the necessary information and documentation to meet customer requirements.
* Provide reception cover when required, and carry out other duties as identified.
What are We looking for?
* Exceptional interpersonal skills to enhance the service standards throughout the organisation
* Excellent communication, guest service and time management skills
* Experience in Corporate Reception or a similar role
* Meeting & Events experience would be an advantage
* Computer skills, specifically Microsoft Office Suite (Word, Excel)
* Knowledge of the Opera Cloud system
Shift Pattern
24 hours per week
Evening & Weekend Availability
What's in it for you?
* Use of some of our leisure facilities (Swimming, Gym, Tennis, Watersports)
* Discounts - Spa, Watersports hire, rooms, friends & family rate rooms, at Lensbury and across the L+R portfolio
* Employee Assistance Programme (access for your family also)
* Online Benefits Portal
* Fully-funded Apprenticeships
* Free lunch and free parking
* Staff social events/parties/awards
* Cycle to Work Scheme