Customer Service Advisor
Basic Salary to £32,000
Monday to Friday!
Lapcombe Area
"Customer service is not just a job, it's an opportunity to make a positive impact, one interaction at a time."
Are you a friendly, proactive, and passionate individual who loves helping people and has a knack for solving problems? Do you enjoy the fast-paced environment of the automotive world? If so, we want YOU to join our team!
We are an independent, well-established garage, committed to providing exceptional service to our customers. We are looking for a Customer Service Advisor who thrives on delivering excellent customer experience and has a strong desire to grow in the automotive industry.
Key Responsibilities
* Be the first point of contact for our customers—greet them with a smile, either in person or over the phone.
* Manage customer inquiries and bookings for repairs, services, and MOTs.
* Provide clear, honest, and expert advice regarding vehicle issues and recommended services.
* Accurately prepare quotes and keep customers informed of any updates on their vehicles.
* Assist with day-to-day admin, including invoicing, service records, and parts orders.
* Maintain high levels of customer satisfaction by ensuring a smooth, positive experience from start to finish.
What We’re Looking For:
* A passion for delivering outstanding customer service!
* Previous experience in customer service, idea...