Location: TW14 8NT
Salary: Up to £31,000 per annum
Hours: Monday - Friday
YOUR ROLE
Our Bollore team are seeking a dynamic and customer-focused Multimodal Export/Import Customer Service coordinator to join their team.
This role is ideal for someone with experience in the logistics and export/import industry, and a passion for providing excellent customer service. You will be responsible for managing the export process from start to finish, coordinating multimodal transportation solutions, and ensuring smooth communication between customers, suppliers, and internal teams.
WHAT ARE YOU GOING TO DO?
* Take financial responsibility for both cost & revenue, proactively looking for the most cost-effective solutions.
* Act as the main point of contact between the client and operations.
* Deliver an excellent service for Exports across Air & Road transport modes.
* Track & trace shipments and book shipments onto the booking system.
* Update customers with deliver updates and shipment tracking.
* Check reports to ensure all imports have been transferred.
* Manage inbound & outbound T1 movements, ensuring they run smoothly mitigating costs that may reduce profit margins.
WHAT ARE WE LOOKING FOR?
* Proven experience and understanding of Airfreight/Road freight inbound & outbound and cross trade.
* Demonstrate flexibility and excellent customer service skills.
* Experience gained within an import & export role.
* An understanding of the aerospace industry is essential.
* Proven experience gained in a similar role.
WHAT DO WE HAVE TO OFFER?
With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance along with access to an employee benefits platform that offers discounts on gym memberships and money off vouchers for a diverse range of retail, travel and hospitality brands. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.
ABOUT TOMORROW
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