Job Overview
We're looking for a skilled professional to lead our store team and deliver exceptional customer experiences.
Key Responsibilities:
* Customer Service: Provide friendly, welcoming, and helpful service to customers, often taking ownership of managing the store and handling challenging situations.
* Team Development: Develop and coach team members to enhance their capabilities, fostering an inclusive culture where everyone's voice is valued and respected.
* Operational Excellence: Ensure the store remains safe, legal, and fully operational by managing diligence checks and stock accuracy.
* Leadership: Support the Store Manager by deputising when they're not working, delivering HR processes, and leading the way in introducing new products and services.