Inpatient Administrator | Sutton - Spire St Anthony's Hospital | Full Time | Shift Pattern between Monday to Friday 8am – 6pm | £ 23,497.50 per annum
Spire St Anthony’s Hospital are looking for an Inpatient Hospital Administrator to join them on a permanent basis.
In this role, the administrator will ensure the provision and maintenance of an efficient patient administration service within the hospital. You will provide information to patients, consultants, and other relevant departments in a timely and courteous manner. Administrators will work in: Inpatient / Outpatient Bookings, Receptions, X-Ray, and Physiotherapy. You will be working on a shift basis between 8am - 6pm Monday to Friday.
Duties and Responsibilities
1. Provide and maintain an efficient bookings system for all in-patients and day cases using a computerised system (SAP).
2. Develop and maintain an up-to-date and accurate knowledge of Spire and other insurers’ products, policies, and initiatives.
3. Liaise with the pre-authorisation team or medical insurer to ensure funding is agreed prior to the patient admission date.
4. Respond to enquiries from patients, members of the public, and consultants in a timely, courteous, and efficient manner either by face-to-face meetings, telephone, or letter. Ensure an accurate record of the communication is held.
5. Maintain departmental electronic and manual filing systems accurately.
6. Provide advice on medical coding to ensure that the hospital and consultants charge within relevant insurer guidelines.
7. Process patient admission letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate.
8. Liaise closely with patients, consultants, and clinical teams in relation to any special requirements or individual requests.
9. Practice and maintain a high standard of confidentiality at all times and exercise absolute discretion in the use of all patient/consultant/staff information.
10. Provide and receive patient information, ensuring that all patient information is provided, received, and recorded in accordance with the Data Protection Act and Spire policies.
11. Undertake any training or development as required to acquire skills and knowledge to undertake the role competently.
Carry out any other duty that reasonably falls within the general nature and level of responsibility of the post.
Who We're Looking For
* Someone with great communication and interpersonal skills.
* You must have strong administration skills and previous or similar experience.
* Polite with an attention to detail.
* A team player.
* Strong computer skills.
* Works well in a pressured environment.
* Is full of positivity.
* A keen learner with an eye for detail.
Benefits
We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
* 35 days annual leave inclusive of bank holidays.
* Employer and employee contributory pension with flexible retirement options.
* ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers.
* Free Bupa wellness screening.
* Private medical insurance.
* Life assurance.
We commit to our employees' well-being through work-life balance, ongoing development, support, and reward.
For us, it's more than just treating patients; it's about looking after people.
Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.
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