To supervise Front of House areas, both on a matchday and at other events ensuring customers’ needs are met and exceeded where possible.
MAIN RESPONSIBILITIES
* Ensure all suites are ready to go on matchdays and at other events.
* Greet customers, ensuring all needs are met and supervise food and beverage service.
* Ensure correct staffing levels in your allocated function room(s) at all times.
* Supervise staff ensuring the highest possible standards at all times.
* Conduct briefings before shifts to communicate expectations, service updates, and special requirements.
* Assist in training new and existing team members on service procedures.
* Manage linen and uniform requirements, ordering replacements where necessary.
* To act as departmental duty manager when required and be a key holder.
* To maintain exemplary hygiene standards in all areas.
* Oversee stock levels of food, beverages, and supplies, ensuring efficient ordering and stock rotation.
* Oversee the delivery of player food for the First Team and Academy, ensuring high standards and timeliness.
* Assist in setting up and managing events, coordinating with other departments as necessary.
* Any other duties as requested.
SAFEGUARDING RESPONSIBILITIES
* We are committed to ensuring everyone who engages with the Club has a positive, safe, and supportive experience. Staff are required to comply with all aspects of the Club Safeguarding Policies and arrangements and to take personal responsibility and care to enable strong safeguarding practices to be embedded in the Club.
* This post is subject to an Enhanced DBS Check.
HEALTH & SAFETY RESPONSIBILITIES
* Take responsibility and care for the health and safety of yourself and other employees and members of the public who may be affected by your acts or omissions at work.
* To comply with all aspects of the Club’s Health & Safety Policy and arrangements, to enable the company to perform its civil and statutory obligations in relation to Health & Safety.
EQUALITY, DIVERSITY AND INCLUSION RESPONSIBILITIES
* Hold a commitment to equality, diversity and inclusion in the workplace.
EXPERIENCE/QUALIFICATIONS REQUIRED
* Basic Food Hygiene Certificate.
* Personal Alcohol Licence (would be an advantage).
* Demonstrated supervisory experience within hospitality or housekeeping environment.
* Demonstrated knowledge of food and beverage products.
PERSONAL SPECIFICATION – SKILLS / ABILITIES REQUIRED
* Ability to influence others through excellent communication and presentation skills.
* Customer Service oriented with effective stakeholder and client engagement.
* High level of accuracy with attention to detail.
* Ability to work efficiently in a fast-paced environment and remain calm under pressure.
* Excellent planning and prioritisation skills in order to meet strict deadlines - with the ability to manage and prioritise own and others workload.
* Proactive and professional.
* Flexible approach to meet the nature and demands of the business.
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