Sheffield Teaching Hospitals NHS Foundation Trust
The Emergency Department (ED) based at the Northern General Hospital is looking for a receptionist to join their team.
As a receptionist within the Emergency Department, you'll play a key part in ensuring the best possible care for all patients attending the department by undertaking a range of administrative and reception responsibilities that support patient care.
We are seeking a confident individual with excellent communication skills and a professional, tactful, and diplomatic approach to work within this busy department. This is a demanding but interesting and varied role. The successful candidate must possess the ability to work as part of a team and the initiative to work unsupervised when necessary. An understanding of confidentiality is essential as well as a commitment to delivering excellent customer service.
You must be educated to a GCSE standard (or equivalent) and have experience working in an office environment. Previous hospital experience, including knowledge of Lorenzo, would be desirable.
Good communication skills and excellent keyboard skills are also essential. Full training for this post will be provided.
Main duties of the job
1. Greet patients attending the Emergency Department (ED) in a friendly professional manner ascertaining their requirements and responding to their needs accordingly.
2. Provide an interface between patients and health care professionals and provide a full range of clerical duties in all areas of the department.
3. Manage own workload, often under pressure, where working patterns are unpredictable, with frequent changes to tasks requiring an ability to prioritise.
4. Assist in arranging cover for vacant shifts in the absence of the Operations Manager or Team Leaders.
5. Maintain a flexible approach to working hours to meet the needs of the ED.
6. Work in an environment where there is frequent contact with unpleasant smells and sights including exposure to patients vomiting or injuries.
7. Prioritise to ensure that work is completed in a timely manner.
8. Plan and manage own workload.
9. Work in an efficient, effective and timely manner and be adaptable to change.
10. Follow agreed protocols and policies seeking advice where appropriate.
11. Respond to requests for information and participate in mandatory training.
12. Make themselves fully aware of the procedures in the event of a Major incident, chemical incident or internal disaster and attend if required.
About us
The Acute and Emergency Medicine and Pharmacy Care Group aspires to provide patients with high quality and timely clinical care. To achieve this, we have set out the following aims:
* Deliver the best clinical outcomes by ensuring patients are treated in the most appropriate place and by the most appropriate health professional.
* Progress towards a consultant-led service in the Emergency Department 24/7.
* Provision of major trauma services that offer the best clinical outcomes for patients across the region.
Employ Caring and Cared for staff by:
* Actively recruiting, developing and training staff, resulting in a proficient and caring workforce.
* Aligning the staff we have more closely with demand to ensure that the workload is manageable and we retain our existing staff without burnout.
* Listening to our staff's concerns and ideas and addressing these promptly with the support of service improvement.
* Recognising good performance and celebrating success more.
Spend Public Money Wisely by:
* Demonstrating value for money for commissioners by working in partnership to design appropriate cost-effective services.
* Reviewing our pathways to reduce waste and increase efficiency whilst maintaining or improving quality of service.
* Reviewing our activities to ensure the appropriate allocation of resources.
Deliver Excellent Research, Education and Innovation by:
* Providing high-quality training focused on patient experience and outcomes.
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff, including commitments to professional development and many policies to support employees in balancing their personal and professional lives.
Person Specification
Education and Qualifications
* Educated to GCSE grade C/4 or above in English and Maths or relevant experience
* Computer literacy with accurate keyboard skills
* NVQ III in Business Administration or Administration qualification or significant previous administrative experience
* Customer care training
* ECDL
* Understanding of data processing and analysis
Special Skills
* Effective communication and organisational skills.
* Ability to work autonomously and with minimal supervision.
* Able to work accurately with excellent organisational skills.
* Sound analytical judgement.
* Proven ability to interpret information and communicate to staff at all levels in a concise, informative and accurate way.
* Excellent interpersonal skills with an ability to deal tactfully with a variety of people and situations.
* Able to cope well when under pressure from competing priorities, unpredictable requests and interruptions.
* Understanding of patient confidentiality.
* Ability to work within a team.
* Use of own initiative.
* Ability to manage large quantities of data and present accordingly.
* Ability to understand rotas to arrange cover out of hours.
* Innovative approach to problem-solving.
Experience
* Relevant experience of working in a clerical role or emergency department setting.
* Experience of dealing with the general public.
* Experience of working in a clinical setting involving multi-disciplinary teams.
* Significant experience of working in an NHS Acute hospital.
* Working within a secure and confidential environment.
* Ability to prioritise own workload.
* Experience of training others.
* A good knowledge of medical terminology.
* Knowledge of Patient Centre.
* Ability to manipulate data into usable outputs.
* Previous administration experience.
Further Training
* MS Office Packages or demonstrable experience.
* Commitment to continuing professional and personal development.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Salary: £24,071 to £25,674 a year pro rata for part-time staff.
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