This role is Fixed Term for 12 months.We have a fantastic new opportunity for a suitably qualified Programme Manager to work with the Customer Transformation Lead in transforming the way the Council delivers Customer Service Solutions. Ideally as a programme manager you should have experience of programme management within a customer environment.Working within the Council’s transformation portfolio, this post is responsible for the development and day-to-day execution of the Customer Transformation programme plan and responding to issues that might affect overall achievement of this programme. You will be responsible for the development of the customer transformation business case, programme plan and associated documentation, governance etc which will be aligned to the overall direction of the council’s transformation agenda.You will track and monitor all the projects/workstreams within the Customer Programme ensuring that all dependencies are managed to ensure outcomes are not compromised or delayed. This is a council wide transformation theme, that has significant cross cutting programmes that will need to be proactively managed.This is an ideal opportunity to shape the way the council delivers services and needs an enthusiastic individual that thrives in a challenging environment. The ideal candidate will have:Extensive Programme Management experience within a Local Authority, ideally within in Customer Service environment. Experience of delivering programmes within an aggressive timescale. Ability to shape outcomes and influence decision making.Strong lead, extremely motivated, self-driven and focused. Please note this is a hybrid role with the expectation that some in person attendance in our flagship offices will be required. Salary: £48,474 - £50,512