We are looking for an organised, positive and efficient individual with a strong customer focus to provide administrative support in our Property Team. Providing support to the Property Team To be successful, you will need to work well as part of a team, have excellent customer service skills and be able to proactively solve problems. You will need good IT skills, such as use of Microsoft Office and database systems. A basic knowledge of property letting and the general management of property is desirable. Administration & Service Delivery To support the management of a portfolio of properties, including garden and garage sites, dealing with enquiries, processing documentation and maintenance requirements and ensuring accurate recording of information. To deal with face-to-face appointments, telephone calls or emails from customers or clients in an efficient, helpful and courteous manner and to refer to the appropriate member of staff where necessary. To manage site waiting lists and ensure the timely and accurate processing of tenancies and associated documentation, including ensuring records are maintained and other internal teams are updated as required. To liaise with property team members, colleagues dealing with property maintenance, financial systems etc and clients to ensure the efficient management of the portfolio, as well as on other matters as required. To assist with the maintenance of records and data within our electronic filing and cloud-based property information systems, ensuring that processes are followed, and taking responsibility for ensuring the accuracy of all recorded information. To use our property information system to raise and proactively progress orders for reactive and planned maintenance through to completion. To report from our property information system to assist in meeting performance indicators and key team objectives. To operate within and assist with the update, improvement and implementation of our Quality Management System and associated operating processes. To set up and organise meetings, including booking rooms, preparing and sending out agendas and papers, taking minutes and distributing. Assist with mail distribution/shots and customer questionnaires To provide administrative services to the property team, such as undertaking mail merges, photocopying, scanning, distributing and filing, logging documents using relevant systems. Responsible along with other team members for ensuring continuation of service in the absence of other staff. General To organise your work to meet key objectives, on time and to agreed standards. To maintain effective internal communication with the teams to ensure information is received and circulated within timescales. To meet all training requirements in our annual health and safety and corporate training plan. Any other duties that would be commensurate with the skills and capabilities required under this post. Essential Skills and Attributes: Education: Education to GCSE standard or equivalent in English and Maths (Grades A - C). Skills/Aptitudes: Oral and written communication. Knowledge of Microsoft Office, proficient use of Outlook, Word and Excel. Knowledge/Experience Experience of working in an office environment. Experience of using and maintaining bespoke internal and cloud-based information systems. Experience of prioritising and monitoring own workload. Experience of following a process to manage enquiries, applications received, documents, records, waiting lists or invoices. Experience of delivering a customer focused service. Experience of working within a busy customer facing team. Personal Attributes: Ability to communicate effectively at all levels evidencing clear, concise and sensitive skills in written and verbal communication. Demonstrates a consistent commitment to meeting customer service standards. Ability to cope with competing deadlines, to prioritise and set targets. Adaptable, positive and able to adjust to change. Ability to relate well to a variety of people and create, maintain and enhance working relationships. Willing to learn new concepts and be flexible. Liberata is one of the UK’s leading providers of business process outsourcing and support services for the public and commercial sectors. Founded in 1975, Liberata has been serving central and local government for over 45 years as a trusted and reliable operating partner. Delivering specialist business process services where business knowledge is critical at every stage, our highly experienced and dedicated teams care about helping governments get results and achieve the highest levels of service. Many of our services and solutions are available for procurement under various Government frameworks.