Senior Claims Handler / Claims Coordinator
Falkirk Office-based
We are seeking a skilled and knowledgeable claims handler with a passion for delivering exceptional customer service to join our team in the Falkirk area.
This senior role will involve taking on additional responsibilities to support the team manager as required, providing expert guidance and oversight to ensure seamless claim handling processes.
Key Responsibilities:
* To provide excellent customer service by responding to customer inquiries and resolving their queries in a timely and professional manner.
* To handle complex claims cases from initial contact through to resolution, demonstrating a high level of technical knowledge and expertise.
* To work collaboratively with the team manager and other colleagues to ensure effective communication and smooth operation of the team.
* To maintain accurate records and reports, ensuring compliance with relevant policies and procedures.
* To contribute to the development of new processes and procedures to improve efficiency and effectiveness within the team.
Requirements:
* A minimum of 2 years' experience in a similar role, preferably in a claims handling or insurance industry environment.
* Proven track record of delivering exceptional customer service and resolving complex issues.
* Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and stakeholders.
* Highly organized and able to prioritize tasks effectively, managing multiple projects simultaneously.
* Ability to adapt to changing priorities and deadlines, remaining flexible and composed under pressure.
Salary: £35,000 - £45,000 per annum, depending on experience.