At Maersk, we are on a revolutionary journey to simplify global trade, which will give us the chance to offer a major impact on the world economy, and on your career. At Maersk we want to be a true integrator of container logistics connecting and simplifying our customers’ supply chain through global end-to-end solutions. We count on our diverse people to make it happen. We are proud of our diversity and see it as a genuine source of strength for building high performing teams. What We Offer This is an exciting career opportunity in an international, challenging business setting known for diversity and high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded. You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other. Role Purpose: An Account Manager is a commercial customer facing role that has overall responsibility for the commercial and financial development of Direct customers portfolio, within the defined field of Freight forwarders & traders, promoting and selling Maersk’s Ocean & extensive logistics and services solutions. The Account Manager will play an active role in managing and expanding a personal customer portfolio as a function of business needs. The purpose of the role is to deliver planned levels of business (Ocean/ L&S Growth) mainly from forwarders withing a given portfolio, with a clear focus on strategically aligned trade lanes and products. The focus will be managing, maintaining & growing customers through the needs of the business. Job Specification: The Account Manager has accountabilities in 3 main areas, Customer development, Creating and Executing Growth strategies, embracing and championing Maersk’s core values. New Customer Development Accountable for the delivery of the Cluster Ocean & Logistics and Services GP targets from within a given portfolio (but not fixed too). Accountable for developing and executing complex solutions for identified customer pain points and collaborating with all relevant product owners to ensure meeting customer expectations. Accountable for supporting the resolution of customer issues, including collaboration with customers to resolve escalated issues, DSO resolutions and ensuring commitments to volumes are met (with proactive interventions in the event of deviation from agreements, and renegotiations thereafter, where necessary) Accountable for ensuring that contracts / agreements/ SOP’s for all customers within the portfolio comply with guidelines, are comprehensively documented, maintained and appropriately communicated to all relevant Maersk L&S parties. Creating and Executing Customer growth strategies Accountable for creating and maintain customer strategies with a clear focus on pains and needs aligned with Maersk’s products and services and predefined trade lanes. Accountable for identifying of and pursuit of potential customers in line with the vertical direction and strategy. Accountable for the “Upselling” process within the assigned territory. Maersk’s Sales ‘Ways of Working’ Accountable for ensuring that commercial processes, guidelines, tools, and procedures are adopted without exception. Accountable for ensuring that the CRM Open sales pipeline is sufficiently robust to ensure delivery of required Closed Won targets, whilst simultaneously ensuring an adequately strong platform for delivering result performance in the coming financial result period Accountable for ensuring that periodically introduced sales campaigns to drive focused development of the Sales portfolio are executed within the territory scope Person Specification: Experience in a customer facing commercial role, ideally within the logistics industry A high level of understanding of logistics and forwarding products, solutions and terminology, in the local market Proven track record of targeting, pursuing and winning opportunities, through both personal and collaborative selling efforts Proven track record in a matrix, multi cultural organisation, building strong relationships and networks both locally and internationally Well developed communication, persuasiveness, influencing and negotiation skills Has strong consultative selling and questioning skills Demonstrable ability to handle most common customer objections Self Motivated and performance driven We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequestsmaersk.com. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequestsmaersk.com .