We're delighted to be recruiting for a new Leasehold Admin Officer to join our exciting Homeowner Services team, based in our Western Peninsula office in Bracknell.
Your main purpose will be to manage the teams day to day administrative tasks, as well as handling customer permission requests, resident consultations and solicitors enquiries across our South-East region’s leasehold, freehold and shared ownership properties.
The main purpose of this role is to engage with our customers and provide excellent service in your approach to communications, both verbally and written.
We are looking for demonstrable knowledge and experience across a number of computer systems including, but not limited to, Microsoft Outlook, Word and Excel, Open Housing and Ebis.
Great communication and strong organisational skills are essential to this role as you will be working with your team and the wider business, working both re-actively and pro-actively in order to meet our customer response times.
This is a customer-facing role, so we are looking for someone with the ability to deal with difficult, sensitive and challenging behaviours and situations in a calm and professional manner, whilst using your initiative to problem solve.