Our client is seeking a Service Designer to shape and enhance services within their Apps & Platforms portfolio. You'll lead service design, transition, and assurance, ensuring seamless delivery and alignment with architectural and design standards. This role is key to ensuring new or changed services are transitioned smoothly into BAU support with clear service models, SLAs, and KPIs.
Key Responsibilities
* Lead service design best practices and ensure alignment with industry and regulatory standards.
* Oversee service transition, onboarding, and operational acceptance.
* Work closely with Solution Architects to assess risks around availability, security, and compliance.
* Maintain and enhance the Services Catalog to align with business objectives.
* Collaborate with key stakeholders, including Service Owners, Incident & Problem Managers, and third-party providers.
* Drive continuous improvements in service design and transition processes.
Skills & Experience
* Degree-level education or equivalent experience.
* Strong ITIL knowledge, with expertise in Service Management, Software Lifecycle, and Release Management.
* Proven ability to engage with stakeholders and articulate service design decisions.
* Strong analytical skills with a focus on data-driven service improvements.
* Experience designing inclusive, accessible, and sustainable services.
* Experience with agile and iterative design principles.
* Knowledge of third-party service management and outsourced models.
* Familiarity with Salesforce and ServiceNow is a plus.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Utilities
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