Yolk Recruitment are currently recruiting on behalf of a leading company in the construction industry, looking for a Transport Planner to join their team in South Wales. This is a full-time, office-based role, ideal for an individual who thrives in a dynamic and collaborative environment.
Key Responsibilities:
* Serve as the first point of contact for all distribution-related queries, ensuring smooth and timely delivery of products from quarries and plants across the region.
* Manage inbound customer calls and emails, process orders, and provide updates on distribution status.
* Collaborate with Logistics, Commercial, and Production teams to enhance service efficiency.
* Track orders proactively to ensure successful delivery and resolution of any issues.
* Handle inquiries and manage complaints with professionalism and empathy.
* Maintain and update customer information databases.
* Contribute to team goals by achieving Key Performance Indicators (KPIs).
Skills
* Understanding of the construction and transport industries (preferred but not essential).
* Proven experience in transport planning, with a strong grasp of road haulage requirements.
* Ability to manage multiple deadlines, anticipate challenges, and propose effective solutions.
* Excellent communication and customer service skills, with a commitment to high-quality service.
* Strong attention to detail and proficient computer skills.
Benefits:
* Basic salary up to £30k
* Company Pension Scheme.
* 25 days of annual leave, plus bank holidays.
* Share Saver Scheme.
* Company Life Assurance Scheme.
* Access to employee benefits platform with discounts on high street brands.
* Opportunities for professional growth and career advancement.
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