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Guest Experience Coordinator - Luxury Cruise - 3 months contract, London
Client:
Location:
London, United Kingdom
Job Category:
Hospitality
EU work permit required:
Yes
Job Reference:
d45a7c095309
Job Views:
4
Posted:
24.04.2025
Expiry Date:
08.06.2025
Job Description:
Luxe Talent, an international recruitment and training firm specializing in Executive & Middle Management positions in the Fashion, Luxury, Retail, Catering, Hospitality and FMCG sectors, is looking for an Guest Experience Coordinator, to join the team of a luxury cruise company. As a Guest Experience Expert, you will be a key point of contact for guests. This role will be working on a 3 months contract.
Your Responsibilities:
* Facilitating communication between teams to ensure a smooth passenger experience.
* Identifying and resolving guest complaints, proposing solutions in collaboration with the Hotel Manager.
* Ensuring compliance with standards before, during, and after the stay.
* Coordinating special requests (allergies, VIPs) and preparing rooms with the relevant staff.
* Assisting in the planning of activities and managing the information shared with guests.
* Participating in onboard events and excursions.
* Ensuring a positive experience by being present during key moments.
* Organizing special events and welcoming VIP guests.
Requirements:
* You have at least 3 years of experience in a luxury, client-focused travel environment (Palace / 5-star Hotel).
* A native English speaker with a good command of French. Knowledge of Chinese and/or Spanish is a plus.
* Strong in interpersonal skills: dynamic, organized, adaptable, autonomous, and proactive.
* Excellent in communication and relationship-building, with experience working across departments and with diverse cultures/nationalities.
* Deeply knowledgeable and passionate about implementing and upholding international luxury service standards.
* Detail-oriented, proactive, and skilled in problem-solving.
* A strong leader and decision-maker, able to inspire and influence without direct managerial authority.
* Fully available, as this is a 3-month contract abroad (accommodation and meal allowances included).
If you believe you meet the requirements for this role and would like to continue your career within a successful, dynamic, and innovative company, don’t hesitate to send us your CV!
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