Job Summary
The continence service provides care and support to adults and children within NEL who have a bladder or bowel problem. They liaise closely with community nursing colleagues, care home staff and GPs to ensure appropriate care is delivered. The Continence Service also provides education to other healthcare professionals to enable a high standard of clinical care to be delivered across disciplines within Care Plus Group.
Care Plus Group Community Continence Service covers Grimsby, Cleethorpes and the surrounding villages within North East Lincolnshire. They deliver a wide range of continence care to people either in their own homes or in other community settings. The post holder will be part of a team responsible for providing the vital support to enable an effective and efficient service delivery.
Please note that Care Plus Group are not currently registered to sponsor applicants from outside the EU and EEA.
Main duties of the job
Job title: Administrative Assistant
Department: Continence
Base: Val Waterhouse Centre, Kent Street, Grimsby
Hours: 32 hours per week, permanent
Salary: Range 3 £23,807 - pro rata (increasing to £24,100 - pro rata, from 1 April.)
You will provide clerical support and/or reception service, ensuring the effective running of the administration service within the unit. You will carry out all duties in a safe manner, having regard to the health and safety of self, colleagues, service users and visitors. You will also ensure that the environment meets the expectations and standards of the Care Plus Group and CQC.
You will be required to undertake comprehensive clerical duties, e.g. photocopying, scanning, computer work, message taking, telephone enquiries. You will also be required to use Microsoft Word/Excel/PowerPoint to produce a range of documents, such as letters, reports and presentations as directed. Along with this, you will be required to input data into electronic systems e.g. SystmOne, ESR, Home Delivery and put together routine performance/statistic reports.
The Essential Criteria For This Post Includes The Following
* Level 3 or equivalent qualification in computer applications
* Level 2 NVQ Business Administration
* Minimum of 6 months experience of working in an office/reception
* Ability to liaise effectively with people at all levels.
About Us
Care Plus Group is an employee owned Social Enterprise, established in 2011 to deliver NHS community health and social care services and employ over 800 people. A key feature of our organisation is the positive culture we have developed which is based on valuing, trusting, engagement, and involvement of our staff.
We consistently deliver high quality innovative services across NE Lincolnshire, reflected in an ongoing above 95% customer satisfaction feedback. Our services have received national recognition/commendations and Awards including winning a national HSJ award in November 2021. We hold the highest possible standard of ISO accreditation and are committed to reducing our carbon footprint.
We offer excellent terms and conditions including optional membership to a contributory pension scheme, Independent Provider closed access to the NHS pension scheme, lease cars, a full induction programme and an extensive range of CPD/development opportunities. We recognise continuous service from partner Health and Care organisations for the purposes of annual leave entitlement.
We are a supportive employer and operate in a way which supports family friendly and flexible working. CPG is an equal opportunities employer, committed to safeguarding the welfare of vulnerable adults and expect the same commitment from all staff and volunteers. As a Disability Confident employer, we will interview all disabled candidates who meet the essential criteria.
Date posted
19 March 2025
Pay scheme
Other
Salary
£23,807 a year Range 3 - Increasing to £24,100 from 1 April. (pro rata)
Contract
Permanent
Working pattern
Part-time
Reference number
B9814-25-060
Job locations
Val Waterhouse Centre
41-43 Kent Street
Grimsby
DN32 7DH
Job Description
Job responsibilities
The job description is attached as a separate document with the person spec - please refer to it for more information.
Responsibilities
Job description Job responsibilities
The job description is attached as a separate document with the person spec - please refer to it for more information.
Person Specification
Skills
Knowledge & Skills Essential
* Ability to effectively manage own workload
* Accurate data input and word processing
* Accurate minute taking
* Effective interpersonal and communication skills, both face to face and over the phone.
* Ability to liaise effectively with people at all levels
* Effective customer care skills
* Ability to maintain confidentiality
* Ability to demonstrate empathy and sensitivity when dealing with clients/patients.
Experience Essential
* Minimum of 6 months administration/reception experience.
* Experience of data input, spread sheets/statistics.
* Competent in Microsoft office including Word, Outlook & Excel
* Stock control
* Diary management
* Servicing meetings
Desirable
* Experience of SystmOne
* Experience of working with people with varying levels of communication skills/abilities
* Experience of working in a care environment
* Supervisory experience
Other Essential
* Ability to demonstrate commitment to Care Plus Group Core Values
* Ability to work flexibly with regard to working hours/arrangements and venues
Qualifications Essential
* Literacy and numeracy level 2 qualification
* Level 3 or equivalent qualification in computer applications
* Level 2 NVQ Business Administration
Desirable
* Business Administration level 3
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Care Plus Group
Address
Val Waterhouse Centre
41-43 Kent Street
Grimsby
DN32 7DH
Employer's website
https://www.careplusgroup.org/
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