We are looking for an Account Director to join an existing accounts team in our West Midlands office. You will be working with a number of key clients, in particular supporting on the strategic direction of their events. You must have previous event agency experience and be comfortable discussing event content and strategy at a senior level.
Key Responsibilities
1. Project Management – Full responsibility for managing the delivery of a portfolio of client projects across multiple account teams, including large scale and high budget events. Overseeing briefing of internal departments, supplier liaison, content development, technical, logistics, and delegate management. Attending all events run out of account teams.
2. Content Development – Lead and drive creative content in conjunction with the Client Services Director across all media, including digital, video, graphics, and other communication materials.
3. Financial Management – Oversee financial management of all projects with the account team, ensuring job profitability and maximizing margin in line with agreed targets. Understanding and managing specific client contract obligations, ensuring all jobs are cash flow positive and tracking average day rates accurately.
4. Process and Quality Control – Ensure Account teams deliver projects in line with ISO 9001 standards. Offer solutions for process improvement and maintain high quality of execution to ensure client satisfaction exceeds targets.
5. ROT – Ownership of ROT targets within the account team, supporting Client Services Directors in obtaining client buy-in and ensuring effective measurement is in place.
6. Resource Management – Ensure effective allocation of resources within the team to best service clients.
7. Client Management – Oversee the production process, attend client meetings, and communicate at all levels, including Board level. Create touch-points with senior contacts to understand client strategy.
8. New Business – Work with Client Services Director to identify new business opportunities, attend meetings and networking events, and lead account team in delivering pitches that align with client requirements.
9. Business Development – Responsible for creating client business development plans with the Client Services Director.
10. Health & Safety – Oversee adequate H&S cover with all paperwork completed on time and in line with legislation.
11. CRM – Keep CRM updated with client contacts and notes.
12. Line Management – Line management of Senior Account Managers/Account Managers, ensuring high performance and supporting staff development through training and communication.
Requirements:
* At least 6-7 years comprehensive event production agency experience.
* Large budget event experience, including international preferable.
* Line management experience essential.
* Experience of using ROI methodology essential.
* Experience of content development in a conference environment.
* Experience of working with internal communications teams essential.
* Experience of video production essential.
* Must have a full driving licence and car.
Job Types: Full-time, Permanent
Additional pay:
* Bonus scheme
Benefits:
* Company events
* Company pension
* Free flu jabs
* Free parking
* Health & wellbeing programme
* Life insurance
* On-site parking
* Private medical insurance
* Work from home
Experience:
* Event Agency: 5 years (preferred)
* Sales: 1 year (preferred)
Work Location: In person
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