Summary
This apprenticeship is a fantastic opportunity for anyone looking to gain real, practical experience in a global sales environment. You’ll learn all about our cutting-edge products and services while supporting our amazing sales team every step of the way. It’s the perfect chance to start your career, and grow with a leading international company.
Wage
£13,312 to £23,795.20 a year
Training course
Customer service specialist (level 3)
Hours
Monday - Friday, 9.00am - 5.00pm, with a 30 minute lunch break.
40 hours a week
Possible start date
Thursday 27 February
Duration
1 year 3 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
In this role, you'll get to work alongside a friendly, supportive team while learning about our innovative products and services. You'll be involved in a variety of tasks that will help you grow in both sales and customer service, setting you up for a bright future in the industry.
What You’ll Do:
* Customer and Sales Support: Help the Inside Sales team respond to customer inquiries, providing top-notch service to make sure all their needs are met. You’ll be the first point of contact, learning how to deliver excellent service and keep customers happy
* Coordinating Internal Functions: Work with different departments to share product information and help find the best solutions for our customers. You’ll build teamwork skills while learning how each department contributes to the bigger picture
* Cold Calling/Outbound Lead Generation: Get involved in reaching out to potential customers. You’ll be learning the ropes of cold calling and lead generation, helping to expand our customer base and support our sales team’s growth
* Learning the Technical Side of Our Products: Gain in-depth knowledge of our products and how they work. Understanding the technical features will not only help you assist customers better, but it’ll also make you an important part of our sales efforts
Where you’ll work
Stubley Lane
Dronfield
S18 1DJ
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
SCCU LTD
Your training course
Customer service specialist (level 3)
Equal to A level
Course contents
* Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
* Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
* Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
* Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
* Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
* Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
* Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
* Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
* Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
* Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
* Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
* Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
* Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
* Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
* Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
* Service Improvement: Make recommendations based on your findings to enable improvement
* Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
Your training plan
* Each apprentice will have their own dedicated tutor who will conduct monthly remote tutorials and reviews, providing continuous support throughout the apprenticeship program.
* Depending on the apprentice’s needs, the frequency of these sessions may vary.
Requirements
Essential qualifications
GCSE in:
* English (grade 4-9 or Level 2 equivalent)
* Maths (grade 4-9 or Level 2 equivalent)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Presentation skills
* Administrative skills
* Logical
* Team working
* Initiative
* Patience
* Resilience
Other requirements
Pre-employment checks. Please be aware that upon a successful offer of employment the company completes digitalised right-to-work checks and DBS applications via an external provider - 'Matrix Screening'. The company also completes an internal online social media search, in line with Keeping Children Safe in Education guidance.