Senior IT Infrastructure Engineer (Associate/VP)
Location: Central London
Reporting to: Director, IT Support and Infrastructure Manager
About Us:
We are a leading financial services company dedicated to delivering exceptional solutions to clients. Our IT team plays a pivotal role in maintaining the resilience, security, and scalability of our systems to support critical banking operations. We are now seeking an experienced Senior IT Infrastructure Engineer to join our team.
Role Overview:
As a Senior IT Infrastructure Engineer, you will be responsible for designing, implementing, managing, and optimising our IT infrastructure. You will ensure our systems meet business needs and industry regulations while supporting day-to-day operations and strategic projects. This is an office-based role to facilitate on-the-job learning and mentoring.
Key Responsibilities:
* Design, deploy, and maintain IT infrastructure including servers, storage, networking, and cloud environments.
* Lead infrastructure projects aligned with the company's technology strategies.
* Manage Windows and Linux-based systems, virtualisation platforms (VMware, Hyper-V), and cloud services (365 & Azure).
* Oversee network security, firewalls, VPNs, and cybersecurity measures ensuring compliance with banking regulations.
* Develop automation and scripting solutions to improve operational efficiency (PowerShell, etc.).
* Conduct performance tuning, capacity planning, and proactive monitoring.
* Provide Level 2 and Level 3 support, troubleshooting technical issues and collaborating with internal teams and vendors.
* Ensure disaster recovery (DR) and business continuity (BCP) strategies are in place and tested regularly.
* Stay informed on industry best practices, emerging technologies, and financial service regulations.
Professional Experience Required:
* Minimum three years' experience in IT support within a customer service-focused environment.
* Strong communication skills with the ability to engage with all levels of seniority.
* Ability to manage pressure effectively, with a proactive and positive attitude.
* Analytical thinking and persistence in solving complex issues.
* Excellent organisational skills with the ability to prioritise tasks and meet deadlines.
* Previous experience working in a smaller corporate environment (