One of our clients based in Horsham, Sussex is looking for a Mortgage and Protection Administrator to join their successful team. The role with be office-based position, mainly focusing on protection cases with a competitive benefits package on offer. Responsibilities will include: - Organising adviser diaries and booking client meetings - Maintaining back office systems - Taking charge of the fixed rate renewal process in full including suitability letters and post meeting action point letters for clients - Writing factfinds, suitability reports and sourcing/placing the mortgage case - Supporting clients throughout the planning process, from the first point of contact through updating and answering queries - Chasing solicitors, lenders, estate agents to progress cases and providing updates to clients and the planners - Creating and maintaining spreadsheets to keep the team informed at all stages of the process Desirable: - Experience of working within financial services particularly with mortgages & protection - Good GCSE or A Level results - Strong numerical and written communication skills - Excellent organisational and administration skills, managing multiple advisers' workflows - Ability to proactively use initiative to problem solve and anticipate next steps - Demonstrable experience of building rapport and interacting with clients effectively - A driven individual with a focus on client service and leading a high-performance culture - Adaptable to change management plans and advocate business initiatives - Confidence and ability to influence senior stakeholders - Ability to work autonomously as well as follow directions from managers - IT technically proficient including Office 365