To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve. Contract Start Date: 02/02/2025 Contracted Hours: 23 Work Pattern: Week 1 Mon 1630-2130 Wed 1330-2130 Thu 1630-2130 Sat 1500-2130 Week 2 Sun 1300-1930 Tues 1630-2130 Thu 1630-2130 Fri 1330-2130 Interview Information Please only book an interview slot if you are able to fulfil the entire work pattern as advertised online, as hours cannot be reduced or changed. Interview slots are allocated on a first come, first served basis - whilst we make every effort to interview as many candidates as possible for our roles, due to the high number of applications we receive, it is not always possible to guarantee this. Induction information Please Note: If your application is successful, you will be required to attend a mandatory induction. This Induction Hub store may differ from your base store, and therefore you may be required to travel. This will be discussed during your interview. Proposed Induction Date: Sunday 2nd and Monday 3rd 10:00-18:00 at Argyle Street store About the Role Backstage Store Operations Job Profile : You will be working primarily backstage within the store, moving, sorting and distributing stock from stockrooms, fridges, and freezers. This physically demanding role gives you the responsibility of: Loading and unloading heavy delivery vehicles Organising stock for distribution throughout the whole store Moving equipment and displays Assisting delivery drivers with access to the loading bay Opening and closing the building Bailer and lift usage Basic maintenance and assisting with contractors Due to the nature of the role, we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation. Purpose To deliver a great shopping experience for their customers, putting customers before task every time Champion new ways of working within stores through an open mindset and positive attitude Complete tasks and processes that deliver ‘best in town’ standards Serve and sell across all channels brilliantly well Be the voice of our customer to help us continually improve Key Accountabilities Serve our customers efficiently and brilliantly well – on the shop floor and at service points Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy Skilled to utilise all digital tools and communication channels to do the job Share customer and colleague feedback to help us do things better Share knowledge and experience with colleagues to support others in building skill and confidence Own their own learning & development and proactively access digital learning solutions Know the daily sales targets, priorities, promotions & selling opportunities Have great product knowledge to sell and recommend our products and services Proactively engage with customers to understand their needs and make recommendations Understand the store priorities and their part to play Complete tasks with pace and in line with SOPs Minimise cost and waste through good process practice Follow safe and legal working practices Key Capabilities Understands how M&S operates, it’s strategy, future and the role they play Committed to delivering excellent work fast with great attention to detail Open to and acts on feedback, asking for this regularly Sets performance objectives for self in conjunction with line manager and in line with business plans Takes accountability for planning and managing own work efficiently to ensure objectives are met Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things Effective at communicating their intentions to others; ensures communication is clear and simple In control of their own reactions and considers how to share their perspective to create better reaction for team Copes well with change and work challenges and recovers quickly from its impact Builds positive relationships by being a good listener and getting to know people by establishing a connection Technical Skills/ Experience Contributing to store sales and cost control Work across the store to get things done right first time within timescales Comprehensive knowledge of customer shopping channels Good level of product knowledge and services across the store Up to date knowledge of the commercial operation and brilliant basics Good level of digital capability and use of digital tools and applications Understand customer needs and spot selling opportunities Adapting to change Good Knowledge of VM principles Key Relationships and Stakeholders Customers Colleagues Store Leadership BIG