3 days ago Be among the first 25 applicants
About Us
We are a UK-based digital healthcare company with ambitious goals and a strong footprint in education and workplace support, local authority social care teams, and NHS trusts. We deliver a combination of human and technological support to end users with a range of needs, including many who are autistic or who have neurological differences or mental health challenges. As a rapidly scaling business, our ultimate aim is to change the way support is delivered with an overall purpose to make the world a fairer, more accessible place.
About You
As our IT Operations Engineer, you will help to support the IT Systems for a remote workforce, ensuring the smooth operation of our services and infrastructure.
What You'll Be Doing
Your role will involve securing our services and endpoints, troubleshooting technical issues, supporting our colleagues, and aligning our M365 / Azure environment to best practices. You will play an essential part in maintaining a secure, efficient, and scalable IT environment. This is a majority remote role, but you should be able to work from our central Exeter office at least once a week.
Your Responsibilities
* Security Management: Oversee the implementation of security measures via Defender for Endpoint and Defender for Cloud. Evaluate security alerts, assess recommendations, and take ownership of vulnerabilities.
* Endpoint Management: Manage endpoints via Intune, including rollout of operating system updates, software patches, and application configuration.
* M365 Applications: Administer Microsoft 365 applications (SharePoint, Teams, Exchange Online). General administration tasks like configuring mailboxes, managing licenses, and M365 application permissions.
* Azure Entra ID: Administer Azure Entra ID, including the lifecycle of user accounts, roles, groups, and permissions across the organization. Work to align Entra groups and roles to best practice.
* Colleague Support: Provide colleague support for escalations from our support MSP for both Mac and Windows operating systems. Resolve software issues and deliver technical help.
* General IT Operations Support: Assist with any other duties as assigned by the IT Operations Manager. This may include tasks related to IT infrastructure, hardware, troubleshooting, or special projects.
What You'll Bring To Brain In Hand
We'd love someone to come on board who brings these skills and experiences to complement our talented team:
* Defender for Endpoint and Defender for Cloud specifically assessing, managing, and closing security recommendations and vulnerabilities.
* Microsoft 365 applications administration (SharePoint, Teams, Exchange Online etc).
* Experience supporting Mac and Windows in a business environment. Mac experience preferable.
* Hands-on experience with Intune for endpoint management, software updates, and application configuration, across a mixed Windows/MacOS, iOS, and Android estate.
* Azure Entra ID experience for users, roles, groups, and permissions management.
* Basic scripting and automation skills (PowerShell and/or bash desirable but not essential).
* Understanding of core IT principles like least-privilege, MFA, defence in depth, and change control.
* Excellent problem-solving skills and the ability to work independently in a remote environment.
* Great communication skills. Able to support non-technical users effectively with a friendly / can-do approach.
It Would Be Great If You Also Came With
* Microsoft Azure Certified (AZ-104, AZ-305, or AZ-500 or equivalent)
* Other industry IT Systems or Cloud certifications.
What Success Looks Like In This Role
* Provide excellent technical support to the end user ensuring issues are resolved promptly and effectively.
* Quickly identify, troubleshoot and resolve IT issues, with minimal impact on business operations.
* Ensure critical systems and applications are consistently available and perform well with minimal downtimes or disruptions.
What You Can Expect
We’re scaling fast, we work at pace and we work hard. We actively support our colleagues to relish the pace, challenge and ambition of Brain in Hand, so you can expect:
* A 9-day working fortnight, with every 2nd Friday focused on you, for you, to do what you need to support your well-being.
* A values-driven, supportive and collaborative team culture.
* Opportunity to shape the future of Brain in Hand through regular colleague consultation and feedback.
* A competitive salary and pension.
* 33 days leave annually (incl. bank holidays).
* Support for professional and personal development.
* Involvement in various internal groups and events like Brew Mondays and our employee support groups.
Where You'll Work
We trust our teams to work remotely, from anywhere in the UK. That said, the IT Ops and product team meet weekly, in Exeter to collaborate and support one another so you'll need to be willing and able to travel. There might be times when you'll need to travel to other UK locations for meetings or events but these will be planned ahead of time.
Salary
£35-45k per annum d.o.e
Hours Of Work
Full time, 40 hours per week, Monday to Friday.
How To Apply
We welcome and celebrate people from diverse backgrounds. We value your personal principles and cultural fit within our teams. If you think you're right for a role but you're worried about lacking some experience or skills, we still want to hear from you.
We look carefully at all applications to find the right candidate. Our teams are diverse in age, gender, nationality, religion and beliefs, and we strongly support neurodiversity in our teams. We're also a disability confident employer so if you need reasonable adjustments to apply and attend interview, we'll make those as required. We look forward to receiving your application.
Seniority level
* Not Applicable
Employment type
* Full-time
Job function
* Information Technology
* Industries
* IT Services and IT Consulting
#J-18808-Ljbffr