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Business Development Manager
We are seeking a dynamic and results-driven BDM to join us on this newly created role working in the Head Office in Crewe. The ideal candidate will be responsible for winning and managing client accounts, fostering relationships, and driving sales growth retention. You should have experience in winning new business and account managing clients.
Having experience of working with large companies dealing with all types of customers from national franchises to large independently owned businesses, with experience of Multi Site Customers, you should have a demonstrable sales track record selling within a B2B environment such as Fuels, Waste Collection, Plant Hire, or Building products.
You will be highly self-motivated with a positive attitude and high levels of personal hunger & desire, organized, and detail-oriented to win and manage key account customers and lead the delivery and execution of our sales.
The role:
• Manage the onboarding process by both telephone and site visits throughout the UK.
• Demonstrate ROI from the outset.
• Customer liaison and inputting information into the database to track all correspondence and account changes.
• Make regular contact with clients via telephone calls, online meetings, and on-site visits.
• Build strong customer relationships with users and stakeholders.
• Deliver strategic growth plans.
• Develop and deliver KPI's/SLA's to drive a continuous improvement agenda.
• Deliver impeccable service to clients.
• Develop and maintain strong relationships with a wider range of stakeholders clients/prospective clients.
• Conduct market research to stay up to date with industry trends and changes.
• Manage contract negotiations and pricing discussions with key customers.
• Track sales data and provide regular reports to senior management.
• Own the delivery, ongoing support, adoption, and expansions of your allocated customers.
• Act as the main point of contact for your customers.
• Handle upselling and renewal inquiries for your customers.
• Help problem solve larger and more complex issues liaising with support and development whilst communicating with the customer.
Professional experience and qualifications:
• Proven experience in business development, key/national account management or similar.
• Proven track record of developing and closing business deals.
• Proven track record within B2B face-to-face sales.
• In-depth understanding of sales performance metrics.
Personal Attributes:
• Strategic mindset with the ability to think analytically and make informed decisions.
• Relationship building skills, with the ability to establish rapport with existing and prospective clients.
• Adaptability and resilience to remain attuned to a dynamic environment.
• Self-motivated and results-oriented with a proactive approach to driving business growth.
• Outstanding interpersonal skills, capable of networking and building lasting relationships.
• Exceptional communication and presentation skills, with the ability to articulate to clients and stakeholders.
• Strong interpersonal and communication skills.
• Ability to travel UK wide with possible overnight stays.
• A full UK driving licence.
• A can-do attitude and will be highly self-motivated.
• The ability to see tasks through to completion.
• Great organisational and multi-tasking skills.
What is on offer:
* 25 days holiday plus bank holidays
* Opportunity to purchase up to 5 extra holidays per year.
* Long service awards
* Access to free virtual fitness sessions
* Contributory workplace pension scheme
* Healthcare cashback plan
* Cycle to work scheme.
* On-site parking
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