System Administrator
Employment Type: Full-time
KeyIT Tech is seeking a skilled and experienced IT Systems Administrator. As an IT Systems Administrator, you will be responsible for managing and maintaining our organization's IT infrastructure, with a strong focus on Office 365, Intune, Entra (Azure AD), and Azure. The ideal candidate should possess a deep understanding of these technologies and demonstrate proficiency in their usage.
Roles & Responsibilities
1. Administer Entra / Azure AD, including user and group management, conditional access policies, and integration with other cloud services.
2. Manage the O365 and other SaaS applications.
3. Manage the infrastructure on Azure and on-premises, including DNS, VPN, domain management, SSL.
4. Maintain and support Entra as the identity and access management solution for our organization. Configure, deploy, and manage Intune MDM for device management, application deployment, patch management, and security policies.
5. Collaborate with cross-functional teams to understand business requirements and provide technical solutions.
6. Support applications within the tech stack, ensuring they are operational and meeting user needs.
7. Log and manage incidents using ticketing systems to track and document IT issues.
8. Prioritize and escalate incidents based on severity and impact to ensure timely resolution.
9. Adhere to service level agreements (SLAs) in providing timely updates and resolutions to end users.
10. Apply operating system updates, patches, and configuration changes.
11. Install and configure new hardware and software.
12. Analyze system logs and identify potential issues with computer systems.
13. Introduce and integrate new technologies into existing data centre environments.
14. Perform backups & restores as required.
15. Answer technical queries and deal with users' queries.
16. Document the configuration of the computing & networking infrastructure.
17. Troubleshoot any reported problems.
18. Ensure that the infrastructure is up and running. Plan for and respond to service outages.
19. Experience in ticketing systems and incident logging to ensure efficient tracking and resolution of IT issues (examples: FreshService, Service Now, Jira).
20. English writing and verbal proficiency are required.
Requirements
1. 2-4 years of Systems Administration experience.
2. Networking experience (LAN, WAN and Wi-Fi).
3. Strongly preferred migration experience.
4. Solid experience and expertise in managing and administering Office 365 services, including SharePoint, Email, OneDrive, and Defender.
5. Extensive knowledge of Intune for device management, application deployment, and security policies.
6. Strong proficiency in Azure AD or Active Directory, including user and group management, conditional access policies, and cloud service integration.
7. Familiarity with Single Sign-On as an identity and access management solution (i.e. Entra / Azure AD).
8. Knowledge of network services, including site-to-site VPN, client VPN, VLAN, domain management, DNS, SSL, FTP.
9. Proven track record in supporting and troubleshooting issues related to the mentioned technologies.
10. Strong communication and interpersonal skills to collaborate effectively with various stakeholders remotely.
Qualifications
1. Bachelor’s degree or good experience in a relevant field.
2. Relevant certifications in Office 365, Azure, Intune, and network.
3. Knowledge of Azure/IaaS, SaaS.
4. Experience with PowerShell, Power Automate for automation and customization tasks.
5. Familiarity with other cloud-based services and platforms.
Additional Skills
1. Capable of Server administration Windows (GPO, AD).
2. Understanding of Hyper-V Virtualization technologies.
3. Strong Understanding of Software and Patch management systems WSUS, SCCM and Intune.
4. A good working understanding of Microsoft Exchange Server.
5. An understanding and working knowledge of LAN/WAN networks, TCP/IP, DNS/DHCP.
6. Capable of producing detailed, accurate design documentation including procedure documents.
Your Attributes
1. Effective time management and organisational skills.
2. You are an ambitious and self-motivated professional.
3. You have a healthy competitive nature and always strive to do your best.
4. You are committed to learning every day and take personal pride in the work that you deliver.
Job Type: Full-time
Pay: £30,000.00-£32,000.00 per year
Benefits:
* Additional leave
* Casual dress
* Sick pay
* UK visa sponsorship
Schedule:
* Monday to Friday
Work Location: Hybrid remote in Reading RG6 1PT
Reference ID: KEYIT203056
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