Customer Service Advisor
Liverpool
£11.65 per hour
Temporary Ongoing Contract
42.5 hours per week
Monday – Friday 08.00 – 17.00
The Role
The overall purpose of the role is to provide ‘World Class’ Customer Service and effectively achieve the following core responsibilities:
* Providing professional first line technical advice, guidance and support to the customer on a variety of products
* Handling all customer interaction in a prompt, friendly and professional manner
* Obtaining and evaluating all relevant information to handle product and service inquiries
* Diagnosing and resolving first line technical issues
* Understanding the customer requirements
* Advising customers on the best services available
* Responding to customer requirements, resolving customer queries and complaints
* Build rapport with the customers
* Capture, maintain and ensure quality of customer data
* Contributing to the overall performance of the team
* Deliver and maintain both individual and team targets
The Candidate
You will have the following skills, experiences and attributes:
* Experience of working in a customer contact centre environment
* Excellent verbal and written communication skills in English
* Previous experience of providing technical advice and support to customers
* A passion for delivering first class customer service
* Proven record of providing internal and external customer service
* Self-motivated and driven to succeed
* Team Player
* Technically savvy – a good understanding of the internet and smartphones and applications would be an advantage
* IT literate and good PC skills
* The commitment to work towards individual and team goals
#J-18808-Ljbffr