Proud to serve. Proud to keep justice going.
Our Administrative Officers play a critical role, providing excellent administrative support and customer service to court users, judiciary and management.
About us
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our court users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.
Your role
Civil Admin Officers assist with the creation and management of County Court claims which involves accounting for Court fees, dealing with correspondence from Court users, as well as liaising with Judges regarding the listing and hearing of cases.
You will deal with enquiries from service users via post, email, telephone and face to face. Types of claim we deal with: Possessions, Road Traffic Accidents, Insolvency, credit card debt, loan debt and hire purchase debt.
You will be assigned to teams to carry out a variety of general administrative duties to progress cases through the court/tribunal system or provide support to other functions within HMCTS.
Your skills and experience
With a friendly and approachable manner, you’ll have good written and verbal communication skills with a desire to deliver proactive and effective support to customers by phone and email. You’ll be skilled in organising your time, prioritising efficiently, able to multi-task and adapt to using various software packages. You’ll enjoy working in a busy environment and helping court users navigate the justice system.
For a full job description, please read supporting document 1 included below before applying. Please make sure that you include your current duties and responsibilities in your CV.
Further details:
These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public.
Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy. For this particular role a minimum of 30 hours would be considered to meet the needs of the business.
Location
This post is based at Nuneaton County Court, Warwickshire Justice Centre, Vicarage Street, Nuneaton, CV11 4WX.