Repairs and Servicing Coordinator
Based in Chingford
Permanent
Office based
8am till 5pm
Duties will include but are not limited to:
1. Deal with day-to-day telephone and email enquiries from tenants and Clients, in a timely and professional manner.
2. Liaise with tenants and Clients as required ensuring a quality service is delivered and a level of customer satisfaction achieved.
3. Promote an efficient and professional image to all customers, always maintaining a high standard of customer service.
4. Daily allocation of workload to engineers on our System.
5. Make appointments for gas, electric and plumbing jobs from email enquiries and Housing online portal.
6. Review and monitor progress of works and book in further works.
7. Provide quotes, update, and close jobs ensuring jobs are financially complete.
8. Invoice jobs to correct Clients.
9. Distribute gas and electrical certification to clients as required.
10. Ensure parts are ordered and arranged ahead of time to ensure smooth running of service delivery and prevent recall access rate.
11. Conduct daily call round to confirm appointments to prevent high no access rate.
12. Arrange and order parts as required for jobs and place on outgoing shelf readily accessible for pick up. Ensure parts are logged accordingly.
13. Ensure adequate and clear job notes and instructions are provided.
14. Update clients and customers via emails and portals such as Fix Flo and CRM.
15. Effective diary management and utilisation.
16. Prioritise allocation of emergency and vulnerable tenant jobs.
17. Provide a maintained level of tolerance when dealing with vulnerable and elderly customers.
18. Reach KPIs and SLAs in line with business contracts.
19. Build and maintain professional working relationships with those inside and outside of the business.
20. Other duties as required to meet the needs of the company.
The right candidate ideally will possess the following:
1. Proven track record in property administration would be beneficial.
Candidates should have a minimum of one to two years' administrative experience.
#J-18808-Ljbffr