Job reference REQ00000017907 Date posted 10/02/2025 Application closing date 06/03/2025 Location COUNTY-WIDE OPPORTUNITIES Salary £27,711 - £28,624 per annum Package Blank Contractual hours 90 Basis Part time Attachments Blank
Job description
Location & Working Hours:
Civic Centre, Carlisle - 37 hours per week – Full Time Permanent
Civic Centre, Carlisle – 25 hours per week – 12 Months Fixed Term
Market Hall, Whitehaven – 28 hours per week – Permanent
About this opportunity
Do you enjoy working independently and with a fantastic team of people? Do you have ambition and want to empower others?
We have a great opportunity for the right people to join the Customer Service Centre as Customer Service Centre Administrators.
The successful candidates will be joining a friendly and proactive team who are passionate about providing top-level customer service to support the delivery of Cumberland Councils operating model.
The Role
The team provide effective and efficient triage and support service, from the first point of contact, ensuring positive outcomes for customers to reduce demand on our front-line critical services. This can be through a range of channels such as face to face, online, telephony and email.
Services situated within the Customer Service Centre include Blue Badge, Free School Meals, Waste, Registration & Ceremonies, Highways Hotline, Revenues and Benefits, Complaints, Council Tax and Single Point of Access.
The ideal candidates will be proactive, have excellent customer service skills, a flexible approach and must be able to adapt to a multichannel offer. If you have any experience with a call/contact centre environment this would be of interest to us.
If this sounds like you then apply today!
Who we’re looking for
We’re looking for individuals who embody our organisation's core values: ambitious, collaborative, compassionate, empowering, and innovative. We believe in the power of these values to drive positive change, deliver excellent public services and shape a better future for our communities.
We’re also about potential over perfection and we can help you grow in the role and thrive in your career.
Contact
For more information about the role or to arrange an informal chat prior to your application, please contact anthony.boyd@cumbria.gov.uk.
Guaranteed Interviews
We offer a guaranteed interview to the following applicants as long as your application can demonstrate you meet the essential criteria for the role.
* Those who consider themselves disabled as defined by the Equality Act 2010
* Those in care or who have left care and are aged 24 and under
* Armed forces veterans whose last long term substantive employer was the armed forces
If you meet one or more of the criteria above, and wish to be considered for this scheme, select 'yes' to the appropriate question during your application.
Diversity, Inclusion & Adjustments
We’re dedicated to enhancing the diversity of our workforce and we encourage applications from individuals of all backgrounds. That’s why we’re a proud Disability Confident Employer and also an Age Friendly Employer – to provide opportunities for everyone to thrive.
If you need any reasonable adjustments to participate in the recruitment process, please let either the hiring manager or our Resourcing Team know by emailing Resourcing@Cumberland.gov.uk.
Application and Interview information
Closing date: Friday 07 March 2025
Interview date: Monday 17 March 2025
Please note this role may close early subject to demand. If you’re interested in applying, you should apply well before the advised closing date. We cannot accept applications once the role has closed.
Please read the supporting information:
Post Specification
Please also refer to our Careers site to find out more:
* Our Staff Benefits
* Candidate Support
* About Cumberland Council
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