Teknobu is a fast-growing startup committed to delivering innovative, efficient, and cost-saving solutions to clients across the UK. With a driven team and a customer-first approach, we provide exceptional support, service desk, help desk, and MSP solutions. Our motto is simple: "Get it done." Role Overview: We are looking for a talented Business Analyst to join our team in Manchester. Working closely with the Solutions Director and Solutions Manager, you will play a pivotal role in conducting client scoping and initial discovery to ensure our team delivers an exceptional scope of work and builds accurate, impactful solutions. Key Responsibilities: 1. Client Engagement: Collaborate with clients to understand their requirements, objectives, and challenges. Facilitate workshops, interviews, and discussions to gather detailed insights. 2. Scoping and Discovery: Conduct in-depth analysis to define project scope and requirements. Document findings clearly and concisely to guide the design and delivery teams. 3. Collaboration with Internal Teams: Work closely with the Solutions Director and Manager to translate client needs into actionable project scopes. Ensure alignment between client expectations and internal capabilities. 4. Documentation and Reporting: Create comprehensive documentation, including user stories, process flows, and functional requirements. Provide regular updates to stakeholders, ensuring transparency and clarity throughout the project lifecycle. 5. Support Delivery Excellence: Help the delivery team build accurate solutions by providing clear, actionable insights. Identify potential risks or challenges during the discovery phase and propose mitigation strategies. What We’re Looking For: Strong experience in business analysis, ideally within a technology or solutions-driven environment. Exceptional communication and interpersonal skills. Proven ability to work with diverse stakeholders, including clients and technical teams. Analytical mindset with a keen eye for detail. Experience with tools for documenting requirements, process mapping, and reporting. Knowledge of project management methodologies is a plus. Why Join Teknobu? Be part of a collaborative, innovative, and driven team. Work on exciting projects that make a tangible impact for major clients across the UK. Opportunities for professional growth and development. Competitive salary and benefits package