Digital Customer Service Advisor
Full-time, Shift pattern 4 days a week, 11am-9:45pm Sun-Wednesday - 40 hours a week
Salary: £25,896
Start date: 3rd March 2025
Location: Warrington, UK
An exciting opportunity has arisen for a Digital Customer Service Advisor to join a dynamic team in Warrington. This role offers a competitive salary of £25,896 and the chance to work in an environment that prioritises learning, development, and growth. The successful candidate will play a crucial role in servicing customer queries and ensuring regulatory responsibilities are met. If you have a background in customer-facing roles and a positive approach to learning new things, this could be the perfect role for you.
What you'll do:
* Servicing inbound contacts regarding online account queries.
* Providing customers with professional and friendly service via live chat and email.
* Ensuring data is accurately recorded, including any adjustments, closures, and other processes.
* Resolving all customer account queries efficiently and in a timely manner.
* Liaising internally with other departments to resolve customer queries.
* Ensuring that any escalations are raised promptly and correctly to maintain customer satisfaction.
What you bring:
1. Experience working in a fast-paced en...