About Our Client
Our client is a large organisation within the Leisure, Travel & Tourism sector. They have a substantial presence in the UK and globally and are known for their commitment to providing exceptional services to customers.
Job Description
As the Employee Relations Partner, you will provide a dedicated, high-quality, professional, and expert service and take responsibility for the site employee relations processes and practices. You will provide expert consultation and guidance to managers, working to deliver and ensure appropriate responses to any related employment issues that arise, whilst also working to proactively support and maintain a positive employment climate. This role will lead on specific complex or sensitive cases and formal processes for Director levels.
* Managing employee relations, including handling complaints and guiding disciplinary procedures
* Overseeing the recruitment and selection process
* Developing and implementing HR strategies and initiatives aligned with the overall business strategy
* Supporting current and future business needs through the development, engagement, and motivation of human capital
* Nurturing a positive working environment
* Assessing training needs and monitoring training programmes
* Reporting to management and providing decision support through HR metrics
* Ensuring legal compliance throughout human resource management
* Ensure any team member relations situations are closed with appropriate recommended action steps, and appropriate follow-ups are actioned.
* Oversee and manage employment termination processes of managers and above, to ensure these are executed in the most professional, efficient manner.
* Provide mentoring and guidance to other Team Member Relations team members in market, to ensure consistency of Team Member Relations delivery.
* Consistently challenge existing TMR processes and initiate continuous improvement.
* Develop and maintain appropriate logs/trackers/systems, to ensure a full picture of team member relations activity - informal and formal processes, advice given, outcomes issued, inquiries, etc.
* Working with other People function COEs, ensure that any Team Member Relations related conversations held outside of Team Member Relations are also captured and recorded appropriately.
* Using appropriate data and reports, monitor Team Member Relations market/site climate and identify any patterns or trends in team member relations activity to propose solutions to address.
* Utilize a range of other data sources (OurVoice survey results, exit interviews, team member social media postings, etc.), to assess the site/market Team Member Relations climate, identify any opportunities for pro-active Team Member Relations intervention, and to make recommendations for making improvements.
The Successful Applicant
A successful Senior Employee Relations Partner should have solid decision-making skills (effectively gather and analyse facts, weigh risks and make decisions/recommendations that are right for the business, the people, and culture).
You will have:
* Strong communication and interpersonal skills including conflict management and negotiation skills
* Ability to present and deliver training to team members
* Excellent written communication skills
* Highly organized, and able to prioritize and plan time accordingly, in a fast-paced, high-pressured environment
* Strong self- and project management skills (time and priorities, resources)
* Good analytical skills and affinity to metrics
* Highly collaborative and results-driven
* Good business acumen
* Coaching, mediation, and consulting skills
* A degree in Human Resources or a related field
* Proven experience in an HR role within the Leisure, Travel & Tourism industry
* Strong knowledge of HR systems and databases
* Ability to architect strategy along with leadership skills
* In-depth knowledge of labour law and HR best practices
* Demonstrable experience with Human Resources metrics
* Competence to build and effectively manage interpersonal relationships at all levels of the company
What's on Offer
* A competitive salary up to £49,000 (depending on experience)
* Opportunity to work in a large organisation within the Leisure, Travel & Tourism industry
* An inclusive and friendly company culture
We encourage all qualified candidates to apply for this exciting opportunity in Chiswick within the Leisure, Travel & Tourism industry.
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