Contracts Operational Delivery Manager
Apply locations: Crewe
Time type: Full time
Posted on: Posted Yesterday
Time left to apply: End Date: December 17, 2024 (13 days left to apply)
Job requisition id: JR029348
Join the Arriva TrainCare Team as a Contracts Operational Delivery Manager!
Organisation: Arriva TrainCare
Reporting into: Head of Depots
Contract: Permanent
Location: travel to additional ATC and other third-party provider locations
About Us:
At Arriva TrainCare we provide high quality overhaul, maintenance and servicing of passenger rolling stock, locomotives, freight wagons and track plant. We operate throughout the UK from six strategic locations – Crewe, Bristol, Eastleigh, Cambridge, Tyne Yard and Scarborough.
Arriva TrainCare is part of Arriva, you’ll be part of a professional team with these core behaviours at heart:
* We care passionately
* We do the right thing
* We make the difference
What You’ll Do:
* Operational delivery of contractual obligations for the servicing of the Cross Country Voyager Fleet and Class 170 Fleet, at non-ATC servicing locations, including but not limited to:
* RTS (Holbeck, Leeds – Voyager Fleet Servicing)
* GWR (Laira, Plymouth – Voyager Fleet Servicing)
* GWR (Long Rock, Penzance – Voyager Fleet Servicing)
* UKRL (Leicester – Class 170 Fleet Servicing)
* Primary point of contact for CrossCountry Fleet Management lead, CrossCountry and Alstom maintenance planning and control teams (i.e. STP/LTP).
* Ensure work is performed in a safe and effective manner in accordance with the Health and Safety at Work Act, 1974, GE/RT Network Rail Rule book, Group Standards, Depot Operations Instructions, and the Arriva Traincare Quality, Safety and Environmental procedures.
* Develop effective and collaborative working relationships with CrossCountry, Alstom (overall Voyager Fleet maintainer), non-ATC servicing locations, and internal ATC stakeholders.
* Assist and lead accident investigation and be responsible for implementing improvements and lessons learned.
* Assist with contract reviews for all non-ATC location matters and actively follow issues through until satisfactory resolution.
* Manage and negotiate all non-ATC location commercial matters in conjunction with the ATC Commercial team and Indirect Purchasing team.
* Collate contract documents and proactively gather and process relevant data for effective contract management.
* Ensure all CrossCountry assets (i.e. free issue tooling and equipment) are well maintained and managed at non-ATC locations.
* Conduct scheduled and unplanned audits at non-ATC locations to ensure required compliance and adherence to safety standards. This will involve site visits/audits both during the day and overnight, including nightshifts and periods away from home.
* Ensure customer staff are carrying out all works to the required and agreed safety standards, ensuring RAMS are verified and adhered to operationally.
What You Bring:
* Qualifications: Recognised technical or managerial qualification at HND level or equivalent.
* Experience: Previous experience in a contract/commercial management role (ideally managing engineering contracts), operational management of preventative and scheduled maintenance programs, audit training and experience desirable.
* Computer Skills: Excellent computer proficiency in MS Office 365 – Teams, SharePoint, Word, Excel, PowerPoint, Forms, SAP, Power BI, and Outlook.
* Communication: Excellent verbal and written communication skills, including the ability to effectively communicate with customers and all internal stakeholders to improve service quality and value for money where appropriate.
* Knowledge: Strong commercial acumen, negotiation skills with the ability to motivate and influence, and excellent knowledge of the rail industry.
* Valid driving licence.
Ready to start your next journey?
If you’re passionate about making a difference and supporting Arriva TrainCare, we want to hear from you! Let’s build the future together!
Due to the energising nature of our vacancies, application close dates, when stated, are indicative and may be subject to change, so please apply as soon as possible to avoid disappointment. Shortlisting and interviewing will take place whilst the advert is open and will close once a successful candidate has been identified.
At Arriva, we acknowledge the importance of our people's diverse experiences, talents, and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.
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