Working hours: This role is available on a part-time, job-share or full-time basis
Location: Flexible, but you will need to travel into Swindon once per week
Closing date: 12th February 2025
The opportunity:
Ensuring that all teams within Zurich Corporate Risk adhere to the governance frameworks and remain compliant is critical to what we do and plays a major part in the success of our business. If you share the same passion as us, we would love to hear from you.
We are looking for someone to provide ongoing support and oversight across ZCR. You will need to develop strong business relationships and manage stakeholder expectations.
Zurich embraces flexible working, so you will be able to work from home, but we would ideally like you to spend some of your week in our Swindon office to work closely with others in the team and the wider business.
What will you be doing?
As a key member of the Governance Team in ZCR Operations, the focus for this role is delivery against our governance framework and ensuring compliance at all times. The role will include the following activities:
* Completion of the monthly ZCR Governance Scorecard sharing the position of various frameworks across the business.
* Resilience & Continuity Lead for ZCR, including attending the UK Business Resilience Forum and supporting annual Scenario Tests.
* Supporting ZCR’s FCA Consumer Duty framework, including compiling monthly performance against CD metrics.
* Responsibility for Risk & Controls updates on RACE, including ZCR’s Risk & Controls Self Assessment (RCSA).
* Co-ordination of all Audit and Assurance Review information, liaising with both Group Internal Audit and Compliance.
* Information Custodian for ZCR, attending monthly custodian meetings and supporting data incidences.
* Vulnerable Customer Lead and customer wellbeing reporting.
* Completing ZCR’s annual Financial Crime Assessment.
* Completing ZCR’s monthly Quality report and ensuring Quality Approach Summary (QAS) updates are completed every six months.
* Oversight of the UK Key Risk Takers (KRT) Report and Action Plans.
* Creating Breach & Operational Events annual training for the business.
* Completing Complaints Quality Sampling and creating annual Complaints training.
* Co-ordination of new agency referrals to the ZCR Exec Team for agreement.
* Co-ordinate information requests from the FCA.
* Oversight of ZCR’s Signing Authorities and Zurich Risk Profile (ZRP) Life Receivables process.
* Being a point of escalation for governance queries from across the business.
* Identifying areas for simplifying processes to improve customer outcomes.
What are we looking for?
It is essential that you have outstanding relationship management skills and knowledge of Zurich’s governance frameworks. You will need to manage conflicting priorities and cope with a fast-moving environment. Strong planning and organisational skills are a must.
You should be able to problem-solve and manage and influence stakeholders. An understanding of the group risk market in the UK, including GR1 qualification, would be advantageous but not essential.
You have to be passionate about customers and driving through Continuous Improvement.
Who we are:
At Zurich, we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. With over 55,000 employees in more than 170 countries, you’ll feel the support of being part of a strong and stable company.
If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives, and contributions, then Zurich could be just the place for you.
Our Culture:
At Zurich, our sense of community is strong, and we’re particularly passionate about diversity and inclusion. We want our employees to reflect the diversity of our customers and are committed to treating all of our applicants fairly and with respect.
We place real importance on our people’s wellbeing and offer access to a comprehensive range of training and development opportunities.
So make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.
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