Weekend Claims Handler
Department: Claims Management
Employment Type: Permanent - Part Time
Location: Preston
Description
Claims Handler
Location: Preston/Hybrid
This position is Part-Time, 17 hours per week over Saturday & Sunday on a rotating shift pattern. Shift times will alternate each weekend.
Weekend 1: Evening hours of 13:00 - 21:30/14:00 - 22:30.
Weekend 2: Daytime hours of 8:00 - 16:30/9:00 - 17:30/10:00 - 18:30.
Successful candidates must be able to commit to Monday - Friday training for the first two weeks.
Our Opportunity:
Davies is looking to recruit exceptional Claims Handlers to join our growing Home Emergency team. This role will place you at the heart of our customer journey, and you will be the first point of contact in moments that matter to our clients.
What will your day look like:
* Respond to inbound calls from home emergency insurance customers.
* Ensure the correct information gets to the right people; you’ll be confident in your written and verbal correspondence and checking policy cover.
* Review and set up new claims, appoint contractors, and update claims on internal systems.
* Validate the policyholder, diagnose the issue, and deploy the appropriate trade contractor, keeping the customer informed throughout.
* Take excess policy payments, arrange boiler services, and negotiate with contractors.
* Opportunity to multi-skill across many insurance product lines.
Knowledge and Abilities:
* Your professional and amiable approach.
* Experience in a ‘First Notification of Loss’ (FNOL) for an Insurer or Claims Handler is an advantage.
* Previous contact centre experience is an asset but not essential.
* Excellent telephone manner with strong customer service skills and the ability to think on your feet.
* Demonstrate strong attention to detail in all tasks.
* Self-motivated and engaged.
* Positive and self-confident approach when dealing with customers; manage calls professionally and tactfully to achieve the best outcomes.
* Ability to use ‘soft skills’ such as empathy, tact, assertiveness, and diplomacy, demonstrating understanding that our customers could be distraught and concerned following an incident.
* PC literate with excellent administrative skills.
Benefits:
Career & Purpose
* Davies Innovation Lab.
* Leadership training programme.
* Funding for professional qualifications.
* Thrive at Davies; learning opportunities.
Environmental & Social
* The Davies Foundation.
* Local charity funding.
* Pennies To Heaven.
* Employee Resource Groups.
* Employee volunteering programme.
Financial Health
* Pension, 5% employee and 5% employer contribution.
* My Choices at Davies provides; High Street discounts and Financial wellbeing hub.
* Life assurance: x4.
* Refer a Friend.
* Cycle to Work Scheme.
* Lease car salary sacrifice.
* Davies Incentive Plan.
* Enhanced maternity, paternity, and adoption pay.
Mental, Physical & Emotional Wellbeing
* Wellbeing centre; move, munch, money & mind focus.
* Discounts with 100's of UK retailers.
* EAP; 24/7 confidential helpline.
* 25 days holiday, increasing to 26 days after 5 years and 27 after 10 years.
* Flexible working; hybrid, work from home, or join a collaborative office space.
* Dress for your day.
* Inclusive employment policies e.g. Menopause, fostering friendly, fertility, sabbatical policy, and baby loss and miscarriage.
* Flexible benefits include; holiday purchase plan and an opportunity to purchase health cash plan and BUPA dental plan.
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